參考館員負面工作情緒管理--從圖書館組織層面探討

序號 4
刊名 大學圖書館
年份 2002
出版月份 3月
卷期 Vol.6 No.1
作者 陳書梅
作者任職單位 國立臺灣大學圖書資訊學系
摘要

圖書資訊學文獻,向來較少研究館員的心理需求與相關問題,尤其缺乏討論參考館員在提供服務的過程中,所衍生之負面工作情緒。因此,本文擬就此議題加以探討,期冀能引起圖書資訊界重視參考館員的負面工作情緒管理,以收拋磚引玉之效。

關鍵字 參考館員工作壓力情緒勞務情緒管理負面情緒
頁碼 46-70
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DOI
Review
Title Emotional Management and the Reference Librarian: the Perspective of Library Organizaion
Author Chen Su-may Sheih
Author's title Department of Library and Information Science, NTU
Abstract

Emotional management of employees has been much studied in a variety of work settings over the past decade. Recent literature on emotional management has proposed that negative emotions may have important organizational implications. Research of American librarianship indicates that significant levels of job stress and negative emotions exist among reference librarians. Yet emotional management is largely ignored in Taiwan's libraries. Hence, this paper examines causes and solutions of negative emotions of reference librarians from the perspective of library organization.

Keywords emotional laboremotional managementjob stressnegative emotionsreference librarian
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DOI