Library evaluation

大專校院圖書館績效指標重要性與可行性之研究

序號 2
刊名 大學圖書館
年份 2015
出版月份 9月
卷期 Vol.19 No.2
作者 蔡欣如;柯皓仁
作者任職單位 國立臺灣師範大學圖書資訊學研究所碩士生;國立臺灣師範大學圖書資訊學研究所教授
摘要

隨著大環境的改變,圖書館所要面對的挑戰漸增。為了使圖書館能符合讀者的需求,並在科技快速進步的衝擊下,持續提供高效與高品質的服務,實有必要建立績效評估的機制。本研究主要目的為研析出重要性及可行性較高之大專校院圖書館績效指標,並了解影響大專校院圖書館執行績效評估之困難因素,以供大專校院圖書館實踐績效評估的參考。本研究以全國大專校院圖書館為研究對象,利用王怡璇、劉宜臻、柯皓仁(2012)所歸納之大學圖書館績效指標,進行問卷調查,以了解大專校院圖書館績效指標之重要程度與可執行程度,共放發162 份問卷,回收109 份有效問卷。本研究重要發現總結如下:(1) 關於圖書館開放時間、館藏資源充分性與可得性、圖書館人力資源配置、館藏資源使用率、讀者滿意度、館際互借速度、參考問題回覆滿足率、經費等指標之重要程度較高;(2) 影響指標可執行程度的因素包含指標評估方式複雜、資料取得不易、績效指標達成不易等;(3) 時間與經費資源不足為國內大專校院圖書館實踐績效評估的主要困難。本研究依據研究結果提出以下建議:(1) 加強推動大專校院圖書館績效評估;(2) 舉辦績效評估研習與交流活動;(3) 全面施行全國大專校院圖書館績效評估。

關鍵字 圖書館評鑑大專校院圖書館績效指標績效評估
頁碼 22-47
全文 全文下載 (713)
DOI doi.org/10.6146/univj.19-2.02
Review
Title An Importance and Feasibility Study of Performance Indicators for Academic Libraries
Author Hsin-Ju Tsai;Hao-Ren Ke
Author's title Graduate Students, Graduate Institute of Library and Information Studies, National Taiwan Normal University;Professor, Graduate Institute of Library and Information Studies, National Taiwan Normal University
Abstract

Facing a new century of highly competitiveness and challenges, libraries have to pursue distinguished service quality for meeting patron needs. Establishing a mechanism of performance measurement, libraries can continuously self-examine their service quality, and present their achievements to their patrons, parent institutions, and funding institutions. It is essential to have a standardized and universal guideline for the practical implementation of performance measurement. In view of this, this study aims at analyzing and developing a set of feasible performance indicators for academic libraries as well as comprehending performance measurement difficulties. Wang, Liu & Ke (2012) integrated existing library performance measurement standards (like ISO 11620:2008) and related projects (like BIX) to propose a total of 59 performance indicators. This study is a followup research of their study. Using a questionnaire survey, this study collected the opinions of academic libraries in Taiwan about the ideally important and practically feasible performance indicators. A total of 162 copies of questionnaire were distributed and 109 copies were returned. The research results are shown as follows. First, the performance indicators about library opening hours, the adequacy and availability of collections, librarian manpower allocation, collections usage, patron satisfaction, interlibrary loan speed, reference fill rate, and budget allocation were more important than others. Second, less feasible indicators possessed features such as high computation cost, difficulty to obtain data, and difficulty to accomplish good achievement. Third, time and budget were the primary reasons that academic libraries did not conduct performance measurement regularly. Suggestions for academic libraries were drawn, based on the conclusion of this study. First, the performance measurement for academic libraries should be promoted further. Second, more activities for librarians to learn about performance measurement could be conducted. Third, a nationwide performance measurement for all academic libraries should be implemented in the long run.

Keywords academic librariesLibrary evaluationperformance indicatorsPerformance measurementUniversity libraries
fulltext 全文下載 (713)
DOI doi.org/10.6146/univj.19-2.02

圖書館的挑戰:經由評鑑促進組織學習

序號 3
刊名 大學圖書館
年份 2008
出版月份 9月
卷期 Vol.12 No.2
作者 陳冠年;林蓓君;孫浩章;蔡文惠
作者任職單位
摘要

本文檢視組織學習理論和圖書館評鑑相關文獻,並進行系統性整理—耙梳重點,釐清脈絡,摘取經典,啟發思辯,旨在促使相關研究者更加瞭解組織學習與圖書館評鑑兩者之關聯,循其軌跡,觀其影響,提出更為合理有效之理論模式。 從圖書館評鑑的方向思考,評鑑的過程和功能理應涵納組織學習的意義,試圖營造圖書館成為學習型組織。為達此目的,評鑑設計者、評鑑執行者、評鑑決策者和被評鑑之組織都應具備共識,從制度面、領導面、執行面和學習面自我檢驗,期改善評鑑水準,奠定組織良性體質,裨益於圖書館永續發展。

關鍵字 圖書館管理圖書館評鑑學習型組織組織學習
頁碼 42-78
全文 全文下載 (398)
DOI 10.6146/univj.2008.12-2.03
Review
Title Organizational Learning Through Evaluation: A Challenge for Libraries
Author Kuan-Nien Chen; Pei-Chun Lin; Hao-Chang Sun; Wen-Hui Tsai
Author's title
Abstract

This paper examines some of the current discussion in the literature of organizational learning theory and library evaluation, from which to derive a better understanding of how library evaluation can assist in the improvement of libraries as learning organizations. The theoretical work of Argyris and Schon (single-loop and double-loop learning) and Crossan, Lane and White (the cognitive processes of intuiting, interpreting, integrating and institutionalizing) was considered, together with that of later theorists. Emphasis in the literature is collectively placed on the role of individuals within organizations, and how the organizations themselves should be a product of the creativity of those individuals and the enabling organizational structures. Library evaluation plays or should play a critical role in both enabling libraries to become learning organizations in this sense, and sustaining such continuing organizational development. In general there has been insufficient attention to how library evaluation can be effectively integrated in the library as a continuing planning and responding process. A more sophisticated approach must be taken, especially in view of the increased challenges and responsibilities which academic libraries are now facing.

Keywords Learning organizationLibrary evaluationLibrary managementOrganizational learning
fulltext 全文下載 (398)
DOI 10.6146/univj.2008.12-2.03

學術圖書館之績效評估

序號 2
刊名 大學圖書館
年份 1999
出版月份 10月
卷期 Vol.3 No.4
作者 盧秀菊
作者任職單位 國立臺灣大學圖書資訊學系教授
摘要

圖書館評鑑是行政與管理程序中重要步驟之一。然而,績效評估在學術圖書館之施行,因理論抽象和步驟繁瑣而推行不易;因此本文介紹三本學術圖書館績效評估之實用手冊,作為學術圖書館實施績效評估之參考。

關鍵字 圖書館評鑑學術圖書館成效評估績效評估
頁碼 4-14
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DOI
Review
Title Performance Measurement for Academic Libraries
Author Shiow-jyu Lu
Author's title Department of Library and Information Science, National Taiwan University
Abstract

Library evaluation is very important in the administrative and management process of a library. But due to the abstract in theory and complexity in practice, the academic library is very difficult to implement it. This paper introduces three books to be used as working manuals to implement the performance measurement in academic libraries.

Keywords academic libraryLibrary evaluationOutput measuresPerformance measurement
fulltext 全文下載 (15)
DOI

從CIPP評鑑模式談圖書館的評鑑

序號 3
刊名 大學圖書館
年份 1999
出版月份 10月
卷期 Vol.3 No.4
作者 呂春嬌
作者任職單位 國立臺灣師範大學圖書館典藏組組長
摘要

評鑑是任何組織欲檢測機構的目標與行為,並建立優先順序流程時的基本要素。而以此方式蒐集相關資源與資訊,各種計劃與行動將可以有效地且效率地達成。CIPP評鑑模式是背景評鑑(context evaluation)、輸入評鑑(input evaluation)、過程評鑑(process evaluation)、成果評鑑(product evaluation)四種評鑑方式的縮寫。目前教育評鑑一般是採用CIPP模式,分別從四個向度評鑑,一直有很好的評價。故本文從CIPP評鑑模式談起,包括評鑑的意義、目的與功能,CIPP評鑑概述及其在圖書館評鑑的應用。

關鍵字 CIPP評鑑圖書館評鑑背景評鑑輸入評鑑過程評鑑
頁碼 15-28
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DOI
Review
Title An Approach to Library Evaluation from CIPP Evaluation Models
Author Chung-Chiao Lu
Author's title Head of Circulation Department, National Taiwan Normal University Library
Abstract

Evaluation is an essential component for any organization intending to modify its goals, objectives, and establish priorities. Various programs and activities can be accomplished effectively and efficiently by using resources gained from this evaluation. CIPP stands for the four models of evaluation: context evaluation, input evaluation, process evaluation, product evaluation. At present, the CIPP models are widely used in the area of education evaluation. This paper tries to give a general introduction of CIPP evaluation, its definition and purposes, and its application in library evaluation.

Keywords CIPP evaluationContext evaluationInput evaluationLibrary evaluationProcess evaluation
fulltext 全文下載 (16)
DOI
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