Quality of working life

由於經濟發達，物質環境優渥，員工民主意識覺醒，傳統權威式管理已日漸式微，取而代之的乃是人性化之管理，組織成員對工作生活品質之需求亦愈來愈高，藉由提升員工的工作生活品質，能增進員工的組織承諾與忠誠感，並改善組織效能；也因此，有關員工工作生活品質之探討，在企業界已是人力資源管理廣泛研究的主題，但在圖書資訊學領域相關的文獻中，則尚少涉及圖書館館員工作生活品質之研究。本文旨在探討工作生活品質相關的主題，並期冀圖書資訊學界積極從事此方面之實證研究，以了解我國圖書館館員對工作生活品質所重視之面向、各面向之需求程度、當前圖書館館員所享有之工作生活品質水準及工作生活品質各面向對圖書館組織效能的影響等相關議題，從而建立我國圖書館館員工作生活品質整體之概念。

Within business organizations, attention has been focused on their members’ quality of working life (QWL). The concept and application of QWL is a system of thought that stresses the humanizing and self-fulfilling potential of work. This approach considers the organization-wide role of the employee and the social system of the employee’s work place. The prime aim of the QWL programs is to make the total organization more effective, not solely to provide greater satisfaction to the workers. Therefore, research applications on the quality of working life are extensive in industrial and service settings. However, in the library sector it has not been the subject of widespread organization and management research. How do librarians view their quality of working life? What are the personal needs that librarians view as important? Are librarians able to satisfy these needs given the state of library support? How can we improve the quality of working life in our libraries? Relative little information has been published on these aspects of organizational life in the library. The purpose of this paper is to introduce the concept of QWL to the library and information field. A review of the literature on QWL, both in industrial and library administration, is presented. In the library literature, the treatment of the QWL subject is still basically descriptive and normative. The author urges a more critical analysis through the use of empirical research methodologies.