Library users' demands

圖書館服務的對象是其讀者，而滿足讀者的需求正是圖書館營運的主要目的。本文著眼於讀者需求的層面，就其意涵、類型、特點，以及館方的角色和任務加以探討，前半篇以概念說明為主，後半篇則輔以若干實務做法介紹。

One of the major functions of the library is to maximize the satisfaction of its users. To do this, the demand management of its users should be considered as a crucial task. This article aims, on the one hand, to explore the implications, types, and characteristics of library users' demands, and on the other hand, to describe the role a library plays in the process of satisfying its users. The paper will also offer some practical techniques and methods to enhance the satisfaction of the users' demands.