User Education

網際網路中的電子資訊與傳統圖書館資源差異甚大，在邁入資訊網路社會的現在，圖書館有必要去了解網路資源對讀者的影響，並深入探討網路資源利用教育的內涵與方法，以滿足讀者的需求並發揮圖書館教育的功能。國外已有許多文獻探討網際網路利用教育的課程、教學、實施與評鑑各方面，而國內在這方面的研究則尚在起步階段。本研究主要目的在於瞭解目前我國大學校院圖書館實施網路資源利用教育的情形，期能進一步提出建議，以做為圖書館界未來進行網路資源利用教育的參考。

Many differences exist between information resources on the Internet and those in traditional libraries. In order to satisfy user needs and to achieve the functions of education in the coming era of information network, libraries have to explore the influences of Internet resources on the readers as well as to survey the contents and methods of user education of Internet resources. This area of study is relatively new in Taiwan, thus the author would examine the present situation of user education of Internet resources in the university and college libraries in Taiwan and then provide some suggestions for the future studies in this field.

使用者的資訊技術與素養﹐和使用者利用教育與使用者服務有循環互動的關係。圖書館的使用者服務(含使用者利用教育)之規劃﹐影響因素與考量依據﹐應包括資訊技術訓練與資訊素養蘊育的界說﹐與圖書館及其服務事項的定位問題。大學圖書館究竟要提供何等使用者服務﹐端視其所屬大學與圖書館本身自訂與被認定的角色任務而定。基本上﹐大學圖書館的使用絕非止於實用技術層次﹐因此其使用者服務勢必兼顧技術與素養層面。

The information skills and literacy of users interact with and interrelate to user education and user services. The planning of library user services (including user education) should take into consideration the definition and scope of information skills and literacy, as they are to be adopted by the library in correspondence to the positioning of the library and its services. What sort of user services should be provided by a university library depends mainly on the set and perceived roles of the library itself. Essentially, use of any university library should by no means be confined to the practical and technical level, thus making it necessary for its user services to take care of both the skills and literacy aspects of user elements.