Chiao-Min Lin

隨著政府資訊電子化的腳步，政府機關文件管理必須考量包含電子郵件之各種型式電子文件管理議題。電子郵件已被普遍用於各項政務訊息的傳達，亦不乏具行政稽憑價值之資訊，但目前各政府機關尚未將電子郵件納入機關文件管理體系。 有鑑於此，本文將探討機關電子郵件管理的必要性與相關議題，說明機關電子郵件管理的原則與措施，並歸納電子郵件管理系統基本需求，提供國內未來制度規劃之參考。

As government information is increasingly created and stored electronically, records management has had to take into account the creation of records in a variety of electronic formats, including e-mail messages. E-mail is an important communication tool for conducting government business. Increasingly, government agencies use e-mail to support various aspects of government operations, but e-mail has not been housed and managed by any record keeping system in government offices. In this paper, the importance and core issues of e-mail management will be discussed and the guidelines and procedures of email management will be proposed for the reference of government agencies.

政府機關所建置之網站已成為民眾查詢政府資訊的第一個窗口，有鑑於民眾使用政府機關網站目的在於近用政府資訊，政府資訊公開的內容與功能高度影響民眾對於政府網站的觀感。為瞭解目前政府機關對於因應政府資訊公開與機關檔案申請應用在網站所提供的資訊服務，本文以立意抽樣方式，擇選主管政府資訊公開之法務部，以及與民生相關之內政部為對象，瞭解該機關網站提供之政府資訊內容與呈現方式，並以英美兩國質性相同之機關作為比較分析對象，最終歸納結論與建議，提供我國政府機關改善政府資訊公開網頁服務之參考。

Government websites have been the first choice for people to retrieve government information. People surf government websites in order to focus on accessing government information. The content and services of information freedom on government websites are deeply influenced by user impression. It is essential to realize the services of freedom of information and official record request on government websites. This paper samples the ways in which Taiwan’s Ministry of Justice and Ministry of Interior processe and publicize information, in comparison with how these are dealt with in the United States and the United Kingdom. In conclusion, the author will advise the civil services in Taiwan on how to improve their websites to which the public can have easier access.