大學圖書館館員於職場之資訊尋求行為研究

圖書館重視資訊的蒐集、傳布與利用，並以解決讀者資訊問題為主要工作任務，而身為資訊服務提供者之圖書館館員面對工作上之資訊問題時，其如何尋求資訊來解決問題是本研究之探討動機。依據16 位大學圖書館館員之訪談結果，發現大學圖書館館員之資訊需求種類與其工作任務密切相關。基於圖書資訊學課程之專業訓練，館員並無明顯之資訊尋求障礙。館員會透過多種管道取得資訊，但偏好自人際網絡尋求協助及使用網路資源蒐集資訊，而不同的工作任務及資訊尋求之緊急程度會影響館員之資訊管道使用。

The main missions of libraries are to gather and disseminate information and to assist users in solving information problems. To investigate the methods of seeking information used by librarians in dealing with their daily tasks in workplace, this study uses in-depth interviews to investigate the information needs and information-seeking behavior of 16 academic librarians in universities. The results show that the categories of the librarians’ information needs are highly associated with the requirements of their tasks. University librarians have no difficulty in finding information because of their Library and Information Science majors. Although librarians use numerous information sources to obtain information, they particularly rely on interpersonal network and the Internet. The type of tasks and the extent of emergency of an information need also affect information sources used by librarians.