公共圖書館提供身心障礙讀者服務問題之探討

圖書館有義務提供身心障礙讀者館藏資源與服務，以消弭取用資訊之落差，臺灣《身心障礙者權益保障法》與《圖書館法》等法規修訂後，圖書館面臨提供身心障礙讀者服務之要求。本文探討面對此一知識取用平等趨勢與法規要求環境下，圖書館對於身心障礙讀者服務的看法與提供服務之營運問題。首先採文獻分析探討圖書館提供身心障礙讀者服務之內容與要求，並藉由深度訪談方式，瞭解國內圖書館實務作業情形及其對於此項業務發展的觀點。研究發現國內圖書館服務身心障礙讀者之館藏資源與空間設備普遍不足，館藏資源雖可線上查詢但館際資源難以共享，館員教育訓練制度與業務輔導體系有待建立。最終綜合研究分析結果，擬具國內圖書館發展身心障礙讀者服務之建議。

Libraries have to provide resources and services for people with disabilities to eliminate barriers in information access. After the amendment of “People with Disabilities Rights Protection Act” and “Library Act” launched the protection for the knowledge rights of people with disabilities in Taiwan, libraries have had to satisfy the needs of people with disabilities. This paper discusses how Taiwan’s libraries respond to the regulatory requirements and meet the trend of equal access when providing services to people with disabilities. This study firstly analyzes the current situations of library services for people with disabilities through literature review. In-depth interviews are taken to understand the practical situations and opinions of libraries regarding this matter. The results indicate that the collection resources and relevant equipment in Taiwan’s libraries are generally insufficient. Although the library resources can be accessed online, the resources are hard to be shared through interlibrary cooperation. Librarian training and counseling system have to be established too. According to the final results and analysis, suggestions for the public libraries to develop user services for people with disabilities are proposed for reference.