Reference Interviews


序號 9
刊名 大學圖書館
年份 1999
出版月份 4月
卷期 Vol.3 No.2
作者 張瀚文
作者任職單位 台灣大學圖書資訊學系研究生


關鍵字 參考晤談溝通
頁碼 157-170
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Title The Analysis of Reference Interview between Librarians and Users
Author Han-wen Chang
Author's title Department of Library and Information Science, National Taiwan University

The main purpose of “Reference Interviews” is to help librarians understand users’ actual information needs and then provide correct and meaningful information. Reference librarians have to make good use of communicating skills, so that they may satisfy users’ different needs. The article attempts to investigate Reference Interview from both theoretical and practical point of views. First, it discusses the communication theories and models of Reference Interviews. Then, it describes the techniques and obstacles of Reference Interviews. Finally, Reference Interviews in the electronic environment are examined, such as how to interview with users by e-mail or WWW.

Keywords CommunicationReference Interviews
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