Information Service

Internet上多元的搜尋系統是目前網路上最常被利用的服務之一，由於網路上的資源包羅萬象、類型繁多、又隨時變動，若不能好好利用這類系統，尋找資源將有如大海撈針般的困難。但隨著 Internet 的成長，這些資源搜尋系統也急速增加，了解這些系統的設計架構、種類特色、和未來發展，並從中選擇最適當的系統來協助檢索，已變得相當重要。同時對於圖書資訊人員而言，除了熟悉這些系統的運用外，也應開始思考資源搜尋系統在圖書資訊服務的可能應用及影響，以因應未來電子化圖書館的發展趨勢。

One of the most popular services available on the Internet is the various search tool. With the rapid growth and the diversity of network resources, search tools have proved to be most helpful in finding out relevant information. The purpose of this paper is threefold. First, it introduces the development of network information retrieval and discusses the structural design of a typical search engine. It then reviews all types of search tools by cross comparing their generic features, such as content and search capability. Finally it explores the information service issues that arise from the nature of search tools.

圖書館自動化與網路化之目的在於提昇圖書館全體作業之效能，增進讀者滿意度。本研究係調查我國五所大學圖書館館員、一般讀者及圖書資訊學相關研究所研究生，對大學圖書館在自動化與網路化後提供之資訊服務品質是否提昇之看法；以瞭解大學圖書館各項資訊服務之表現良窳與需要改進之處；並根據問卷調查結果，比較三個群體之認知差距。最後提出建議，作為我國大學圖書館提昇自動化與網路化後資訊服務、館員自我改善及圖書館資訊學相關研究所研究生未來從業準備之參考。

The aim of library automation and network is to enhance the efficiency of operation and offer satisfaction to its readers. A survey was conducted among three different groups: university libraries, common users, and graduate students from Institution of Library and Information Science. This paper first compares the cognitive differences among the three groups involved according to the results of this survey and then makes some suggestions about the promotion of the quality of information service, librarians’ self-improvement, and the occupation preparation for graduate students.