| Abstract |
This study conducts task-based usability testing to observe users’perspectives of online finding aids. The exploratory study focuses on the experience of novice and experienced users with online finding aids. Questionnaires in this study are designed to measure the difference of system satisfaction between these two group users after testing. We use National Archives Access Service System, established by National Archives
administration in Taiwan, to investigate the usability questions about search, navigation, display, access and personal service function of online system. This study provides insights regarding how novice and experienced users navigate archival information system differently. Based on this study, we can further explore how users’ experiences have impacts on system usability.
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