User study

國立臺灣大學圖書館網站之好用性評估:以圖書資訊學系學生觀點為例

序號 6
刊名 大學圖書館
年份 2015
出版月份 3月
卷期 Vol.19 No.1
作者 許文馨;吳頡琳;陳俊宇;吳怡臻
作者任職單位 國立臺灣大學圖書資訊學系暨研究所研究生;國立臺灣大學圖書資訊學系學士生;國立臺灣大學圖書資訊學系學士生;國立臺灣大學圖書資訊學系學士生
摘要

大學圖書館的使命在於服務所有使用者的資訊需求,然而其網站的使用頻率
和滿足程度卻幾乎未達到一定的標準,使圖書館員的努力和使用者的期待兩者無
法契合。本研究利用「國立臺灣大學圖書館網站」之中文版本進行網站好用性評
估,以瞭解大學圖書館網站的設計現存哪些障礙,及其使用者的想法為何。結果
發現雖然臺大圖書館網站整體並無嚴重的缺漏,但常以專有名詞進行敘述,而導
覽列中的顏色區格亦不明顯,甚至有內容過多導致導覽列過長的現象。本文根據
研究結果歸納建議,提供臺大圖書館網站介面設計改善之參考。

關鍵字 使用者研究大學圖書館好用性測試
頁碼 115-139
全文 全文下載 (567)
DOI doi.org/10.6146/univj.19-1.06
Review
Title The Usability Test of National Taiwan University Library Websites:A Case Study from Library and Information Science Students’ Perspective
Author Wen Hsin Hsu, Chieh Lin Wu, Jun Yu Chen, I Chen Wu
Author's title Graduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;Undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;
Abstract

The goal of a university library website is to meet its users’ information needs.
Although librarians endeavor to construct the websites, the users’ satisfaction is still
oftentimes low. Therefore, identifying problems of university library websites and
evaluating the users’ identification with the usability of library websites are important
factors to improve the performance of university library websites.
This study used the Chinese version of National Taiwan University Library
website to conduct usability tests. The results showed that the website often used library
terminology to have prevented users from easy access. In addition, the color contrast
of the navigation bar was not clear enough, with excessive distracting contents to
deter navigation. The results were analyzed to help improve the Chinese version of the
interface design of National Taiwan University Library website.

Keywords academic libraryUsability testUser study
fulltext 全文下載 (567)
DOI doi.org/10.6146/univj.19-1.06

檔案檢索系統有無經驗使用者檢索歷程分析

序號 3
刊名 大學圖書館
年份 2013
出版月份 9月
卷期 Vol.17 No.2
作者 林巧敏
作者任職單位 國立政治大學圖書資訊與檔案學研究所副教授
摘要

本研究藉由任務取向之系統易用性評估方式,觀察有系統使用經驗者與無系統使用經驗者檢索過程發生問題之差異,並輔以問卷調查方式,比較不同背景經驗者對於系統滿意度之看法,研究設計以檔案管理局建置之「國家檔案資訊網」進行系統檢索、瀏覽、結果顯示、調閱申請與個人化服務等功能實測,以探究不同使用經驗者與系統互動之情況,以瞭解使用經驗對於系統介面設計之影響。

關鍵字 使用者分析易用性評估檔案檢索工具檔案資訊系統
頁碼 44-65
全文 全文下載 (168)
DOI 10.6146/univj.17-2.03
Review
Title A Comparative Analysis of User Experience with Online Finding Aids
Author 林巧敏
Author's title Chiao-Min Lin
Abstract

This study conducts task-based usability testing to observe users’perspectives of online finding aids. The exploratory study focuses on the experience of novice and experienced users with online finding aids. Questionnaires in this study are designed to measure the difference of system satisfaction between these two group users after testing. We use National Archives Access Service System, established by National Archives
administration in Taiwan, to investigate the usability questions about search, navigation, display, access and personal service function of online system. This study provides insights regarding how novice and experienced users navigate archival information system differently. Based on this study, we can further explore how users’ experiences have impacts on system usability.

Keywords archival finding aidsarchival information systemusability testingUser study
fulltext 全文下載 (168)
DOI 10.6146/univj.17-2.03

圖書館電子資源整合查詢系統之好用性評估:以國立臺灣大學圖書館MUSE電子資源整合查詢系統為例

序號 1
刊名 大學圖書館
年份 2011
出版月份 9月
卷期 Vol.15 No.2
作者 林佳穎;吳明德
作者任職單位 臺北市立圖書館課員;國立臺灣大學圖書資訊學系教授
摘要

整合查詢系統以單一介面檢索多種異質資料庫,近年來已受到圖書館重視。本研究以臺灣大學圖書館安裝之MUSE整合查詢系統為例,以觀察法及訪談法蒐集使用者對MUSE 整合查詢系統之意見,徵集10位分布於人文、社會、自然科學、生物醫學、工程技術領域的臺灣大學研究生為受測者,給予四項指定之查詢任務,並於過程中觀察記錄受測者與系統互動情形。測試結束後進行結構式訪談,訪談內容包括對系統好用性之看法、建議及滿意程度,並將結果歸類至效率、效能、容易學習程度、吸引性及錯誤容忍程度五個面向,由使用者角度了解系統之好用性,供未來系統修改之參考。
彙整觀察及訪談的結果,本研究依據好用性的五個面向加以闡述結論,並根據結論針對MUSE電子資源整合查詢系統提出四點建議:一、改善資訊呈現方式;二、新增或修改系統功能;三、增加系統能提供之協助;四、修改難懂之術語。

關鍵字 MUSE 電子資源整合查詢系統使用者研究好用性測試整合查詢
頁碼 1-18
全文 全文下載 (452)
DOI 10.6146/univj.2011.15-2.01
Review
Title Usability Test of Library Metasearch System: A Case Study of National Taiwan University Library's MUSE Search
Author Chia-Yin Lin; Ming-Der Wu
Author's title Librarian, Taipei Public Library; Professor, Department of Library and Information Science, National Taiwan University
Abstract

Metasearch systems perform simultaneous searches across heterogeneous electronic resources through a single entry. In order to serve users, more and more libraries install metasearch systems to integrate their resources. This study aims to investigate the usability of MUSE Search, the metasearch system installed in the National Taiwan University Library, and to better understand user viewpoints toward this system. Five components of usability were analyzed: efficiency, effectiveness, learnability, engagement, and error. Observations and interviews were conducted in this study. Ten graduate students from the fields of humanities, social science, nature science, life science, and engineering science were solicited in the study. Students were requested to achieve four tasks. While they searching through MUSE Search, a researcher observed their behaviors and took notes. After the tasks were completed, students were interviewed by being asked questions concerning the usability of MUSE Search. Their comments and satisfaction levels were also collected.
The conclusions were divided into five components of usability. According to the findings of this study, suggestions concerning MUSE Search are as follows: 1. to revise improper display of information in MUSE Search. 2. To add new search functions, or revise old ones to meet user needs. 3. To improve help functions. 4. To revise terminologies which are difficult to be understood.

Keywords MetasearchMUSE SearchUsability testUser study
fulltext 全文下載 (452)
DOI 10.6146/univj.2011.15-2.01

運用深度訪談法評估台大電子圖書館與博物館系統

序號 7
刊名 大學圖書館
年份 2002
出版月份 3月
卷期 Vol.6 No.1
作者 張嘉彬
作者任職單位 國立臺灣大學圖書資訊學系
摘要

本文從使用者角度評估臺大電子圖書館與博物館雛形系統,總計深度訪談20位受訪者,包括一般使用者及具有淡新檔案學科背景者各10位,藉以了解此兩群使用者對於系統之看法,並比較其異同之處。評估項目包含系統之瀏覽功能、搜尋引擎所提供之檢索欄位、網頁整理架構及組織、系統之主選項及未來期許等項目。

關鍵字 中文電子圖書館使用者研究深度訪談法系統評估臺大電子圖書館與博物館電子(數位)圖書館
頁碼 94-118
全文 全文下載 (38)
DOI
Review
Title Evaluating the National Taiwan University Digital Library and Museum System: Using the In-depth Interview Technique
Author Chia-bin Chang
Author's title Department of Library and Information Science, NTU
Abstract

This article attempts to evaluate the prototype system of National Taiwan University Digital Library and Museum (NTUDLM) from the user's perspective. Twenty subjects are divided into two groups: ten with knowledge about the Tan-Hsin Archives, and ten without. The author compares the experience the experience and opinions of these two groups through in-depth interviews. Finally, the author evaluates system functions, including the index browsing function, the search engine, the structure of web pages, the access point of the prototype systems as well as addressing user's expectations for future improvements.

Keywords chinese electronic libraryelectronic (digital) libraryin-depth interview techniquenational taiwan university digital library and museum (NTUDLM)System evaluationUser study
fulltext 全文下載 (38)
DOI
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