Performing arts library


序號 7
刊名 大學圖書館
年份 2001
出版月份 3月
卷期 Vol.5 No.1
作者 邱雅暖
作者任職單位 國立中正文化中心表演藝術圖書室


關鍵字 服務品質服務品質改善行動研究表演藝術圖書館
頁碼 116-143
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Title The Action Research of Library's Service Quality Improvement: The Case of the Performing Arts Library of Chiang Kai-shek Cultural Center
Author Ya-Nuan Chiou
Author's title Performing Arts Library of National Chiang-Kai Shek Cultural Center

To bridge the gap between theory and practice in many cases of library studies that merely end up with offering theoretical advice unfeasible to the improvement of practical situational problems, this study adopts the method of Action Research to combine theory with practice by studying the possibility of a cooperation between researchers and librarians. The case study is conducted with the Performing Arts Library of National Chiang Kai-shek Cultural Center, where the author is currently working. The author conducts the practical study from the users’ perspective to improve on the Library’s service quality. The entire study follows the right procedures of Action Research: situation analysis, formal planning, information collecting, plan proposing, plan executing, effect assessing and learning. It also conducts a questionnaire based on SERVQUAL to determine what are important to the users; afterwards it proposes an improvement plan, puts the plan into practice and assesses the results, so as to solve situational problems and to promote the Library’s service quality.

Keywords Action researchPerforming arts libraryService qualityService quality improvementSERVQUAL
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