Live virtual reference


序號 3
刊名 大學圖書館
年份 2005
出版月份 3月
卷期 Vol.9 No.1
作者 蘇小鳳
作者任職單位 國立中興大學圖書資訊學研究所


關鍵字 使用者使用量匿名性即時數位參考咨詢服務隱私政策
頁碼 35-48
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Title User Privacy Policy of Live Virtual Reference in Academic Libraries
Author Shiao-Feng Su
Author's title Graduate Institute of Library and Information Science, National Chung Hsing University

Understanding target user's inner characteristics and information needs could help librarians pay attention to details that lead to increased use of the service. Live virtual reference(LVR) users value anonymity. A written privacy policy posted on the LVR web page would reassure users of their privacy, attracts vigilant users, and inhibits unnecessary mis understanding. Through investigating library privacy policies of top fifty universities in USA(ranked by U.S. News & World Report 2005), the article attempts to find what information should be included in a dedicated and thorough privacy policy for live virtual reference users. The author examines these privacy policies posted on the university library web sites using 12 self-developed indicators. The article presents a draft privacy statement dedicated to LVR at the end.

Keywords AnonymityLive virtual referencePrivacy policyReal-time digital referenceUsageUser
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