User instruction

圖書資料及服務費用上漲、圖書經費緊縮、新科技的影響是大學圖書館目前及未來不可避免必須面臨的挑戰。雖然大學圖書館與校園裡的教學、研究活動密切相關，大學教授對圖書館員的認知卻不夠清楚，過於強調新科技可能會使教授認為圖書館員是技術人員。本文探討大學圖書館員在圖書資訊蒐集、組織、利用指導及推廣方面所扮演的角色，並建議大學圖書館員應加強在職訓練，加強與讀者的溝通，並重視研究。

Academic libraries are facing continuing challenges from rising costs of materials and services, shrinking budgets, and the impact of new technologies. Although libraries are closely connected with teaching and research activities on campus, the role of academic librarian is not clearly understood by the faculty. This paper examines what academic librarians should do in the three areas of performance: acquisition, organization and interpretation of information, and user instruction and extension services. The author suggests that the academic librarian should recognize the importance of in-service training, communication skills, and research.

大學圖書館主要目的在於支援教學和研究，尤其在資訊發達之今日，如何能更有效地組織、利用資訊，將是一門重要課題。為增快使用者掌握所需資訊的速度，針對其需求施予圖書館利用指導是必要的，若想將其效用發揮極致，也必須對圖書館利用指導本身進行評鑑，以瞭解使用者真正的需求和實施步驟的優缺點。本文即針對大學圖書館中，所實施的利用指導教育類型、方式加以說明，並討論可行的評鑑步驟。

User instruction is important in academic libraries. With the increasing emphasis on active learning in university setting, many academic libraries have devoted considerable resources in teaching potential library users how to locate information efficiently. This paper first focuses on the definition and the nature of the term ‘user instruction’ and then discusses its importance and process of evaluation.