Performance evaluation and measure


序號 3
刊名 大學圖書館
年份 2003
出版月份 3月
卷期 Vol.7 No.1
作者 黃明居;柯皓仁
作者任職單位 玄奘大學圖書資訊學系;國立交通大學圖書館


關鍵字 使用行為分析文件傳遞績效評估與衡量館際互借
頁碼 56-74
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Title Analysis of User Behavior and Measuring the Performance of Interlibrary Loan System in Taiwan
Author Ming-jiu Hwang; Hao-ren Ke
Author's title Dept. of Library and Information Science, Hsusan-Chuang University; Library of National Chiao Tung University

It has been three years since the Interlibrary Loan System in Taiwan was set up and began to operate, the functionality of the system and user status are getting more steady. Breaking down the system transaction logs and statistics, it is crucial to analyze and measure or evaluate the system performance as well as the system usage and user’s behavior. This study finds the performance of operation cost, application quantity, turnaround time and full rate have been improved year by year. What's more, there are several phenomena about the quantity, applicants of ILL and types of document delivery which have emerged among the cooperated libraries. All these facts are worthy of reference for the system improvement in the future.

Keywords Document delivery servicesInterlibrary loanPerformance evaluation and measureUser behavior analysis
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