國立臺灣大學研究生對圖書館學科服務使用情形初探

2013 年臺大圖書館新成立學科服務組，期望透過學科館員作為與系所師生的聯繫窗口，並深入了解師生的需求，落實圖書館服務，增進支援師生教學、研究與學習上的效能。為此，臺大學科服務組於2013 年9 月推出「學科服務校園列車活動」，實際至各學院介紹圖書館的服務，進行使用者調查，以期了解師生們在教學、研究與學習上的需求以及對圖書館的期望。
本研究旨在探討研究生在研究查找資料時的資訊需求與行為以及使用圖書館學科服務之情形，從資訊需求、搜尋行為、對學科服務的認識、利用、重要性之看法等面向進行探討。本研究採用問卷調查方法，研究結果顯示，研究生在進行研究或查找資料時，使用電子資源的頻率大於使用紙本資源。且優先使用Google搜尋引擎，其次才是從圖書館網頁進行查找。研究生實際到圖書館的頻率，多為「偶爾」，前往圖書館的主要目的為圖書借閱。其對學科服務的主要印象，以參考諮詢服務為主，其他服務所知有限，但對於圖書館的學科服務大都抱持肯定態
度，利用過後的滿意度也相當高。

The purpose of the study is to understand the information-seeking behavior and use of information resources by graduate students at the National Taiwan University, and to investigate the usage and satisfaction of subject services of NTU library. This study utilizes the survey data collected via a questionnaire completed by 404 graduate students. The study finds that there is a higher frequency of using electronic resources than print ources in the research process. It also finds that Google is the top choice for gathering information for coursework and research, followed by the library website. Among graduate students, the main purpose of visiting the library, which they only occasionally do, is to borrow printed books. Although there are different dimensions of subject service, the graduate students’ perception of subject services mainly focuses on reference services. Graduate students are generally satisfied with the subject services they have used. The investigation reveals that the general satisfaction level is close to 4 on a scale of 5 measurement for all subject services.