Job satisfaction

由於經濟發達，物質環境優渥，員工民主意識覺醒，傳統權威式管理已日漸式微，取而代之的乃是人性化之管理，組織成員對工作生活品質之需求亦愈來愈高，藉由提升員工的工作生活品質，能增進員工的組織承諾與忠誠感，並改善組織效能；也因此，有關員工工作生活品質之探討，在企業界已是人力資源管理廣泛研究的主題，但在圖書資訊學領域相關的文獻中，則尚少涉及圖書館館員工作生活品質之研究。本文旨在探討工作生活品質相關的主題，並期冀圖書資訊學界積極從事此方面之實證研究，以了解我國圖書館館員對工作生活品質所重視之面向、各面向之需求程度、當前圖書館館員所享有之工作生活品質水準及工作生活品質各面向對圖書館組織效能的影響等相關議題，從而建立我國圖書館館員工作生活品質整體之概念。

Within business organizations, attention has been focused on their members’ quality of working life (QWL). The concept and application of QWL is a system of thought that stresses the humanizing and self-fulfilling potential of work. This approach considers the organization-wide role of the employee and the social system of the employee’s work place. The prime aim of the QWL programs is to make the total organization more effective, not solely to provide greater satisfaction to the workers. Therefore, research applications on the quality of working life are extensive in industrial and service settings. However, in the library sector it has not been the subject of widespread organization and management research. How do librarians view their quality of working life? What are the personal needs that librarians view as important? Are librarians able to satisfy these needs given the state of library support? How can we improve the quality of working life in our libraries? Relative little information has been published on these aspects of organizational life in the library. The purpose of this paper is to introduce the concept of QWL to the library and information field. A review of the literature on QWL, both in industrial and library administration, is presented. In the library literature, the treatment of the QWL subject is still basically descriptive and normative. The author urges a more critical analysis through the use of empirical research methodologies.

本研究採文獻分析法與問卷調查法蒐集相關資訊，除分析專門圖書館員學科背景，工作表現與工作滿意度之相關文獻且加以彙整外，並利用問卷調查法進行館員意見之蒐集，分析館員學科背景的完整性，與其對學科背景的看法，工作表現及工作滿意度三者間之關連，並就研究結果歸納結論且提出七項建議，以作為母機構遴選和培訓人員之參考。

The study uses two methods to collect related information about this issue. One is literature review, the other is questionnaire survey. It not only organize documentations within the following topics: special librarian’s educational background, work performance and job satisfaction, but also applies questionnaire survey method to obtain the opinions of these issues from librarians. Based on the above information and survey results. The paper analyzes the relationship between educational background, work performance and job satisfaction, and proposes seven suggestions for research libraries to serve as a reference instruction on acquiring and training staffs in the future.

本研究以問卷調查輔仁大學圖書資訊學系畢業系友對於有關系所教育與工作能力相關之各項評鑑指標之反應情形。針對課程方面，滿意度平均值最高者為「系上所提供的上課空間足以滿足求學階段學習的需求」；最低者為「系所開課能滿足我的工作上的需求」。針對工作競爭力、適用性與滿意度分析，資訊素養方面的能力評分最高；而程式設計與外語能力方面的評分最低。圖書館與非圖書館工作者在某些項目之反應上有顯著差異。質性開放性資料亦提供改進之建議。

To assess various aspects of LIS education and job satisfaction, a survey was conducted among alumni of the Department of Library and Information Science at Fu-Jen Catholic University. From a set of questionnaire items, with regard to “goal and curriculum”, “the space fulfilled my learning needs” was rated the highest, and “the courses offered satisfied my job needs” was the lowest. Among the items in competitive ability, job adaptability, and job satisfaction, “information literacy” was the most highly rated, and both “programming skills” and “foreign language proficiency” were the lowest rated for satisfaction. Comparison between library and other professionals, respondents’ reactions toward some of the items differed significantly. Open-ended suggestions for future curriculum design were also provided from qualitative data.