RFID

RFID技術已經應用在圖書館的流通、盤點和安全管理的工作，惟因其產品功能與規格標準的繁雜多變，廠商的宣傳又僅限於正面功效，所以許多圖書館仍欲研究此技術的各項議題，再決定是否加以應用到有關的服務項目中。為協助圖書館瞭解建置RFID系統的方法，本文作者採用文獻探討和個案分析法研究圖書館應用RFID技術之過程，以及如何處理可能遭遇的問題。根據研究結果，作者認為圖書館若能得到經費支援和充足的人力，則可以對應用RFID技術展開可行性分析、系統規劃、系統建置、系統效益評估與滿意度調查等5個階段之工作；最後則對圖書館界發展RFID系統提出4項建議，包括應用RFID技術之目的是提升讀者服務品質而非精簡館員人數、增進系統的附加價值、進行RFID技術應用的專案研究，以及組成使用者聯盟。

Radio frequency identification (RFID) has been named as one of the ten greatest contributory technologies in the 21st century. The establishment of an RFID system in the Taiwan University Medical Library and related issues are discussed in the paper. The authors suggest that, with sufficient budget and manpower, RFID technology can be applied in libraries according to the five stages proposed in the paper. Besides, four suggestions on the development of the RFID system are made.

本文主要內容在探討RFID(Radio Frequency Identification)相關技術應用於圖書館的收費性服務，建立圖書館與大學校園電子商務系統(e-commerce system)、甚至是行動商務系統(m-commerce system)的可行性。為開創先進的教學、研究環境，作者以文獻傳遞服務為例，描繪透過RFID科技的應用，所將促成的服務模式革新與轉型，以及分析圖書館收費性服務模式需考慮轉型的各種客觀壓力因素。此外，作者亦以大學圖書館為例，探討此e化轉型的必要性、推動RFID e-commerce的優勢與機會，並且為主要背後支持者　　學校行政體系，提出應有的因應與規劃策略建議，期能作為圖書館與校園推動之參考。

This article investigates how RFID technology can enable libraries or campus to establish e-commerce for its fee-based services. Taking Document Delivery Service as an example, the authors describe the differences of service models before and after adoption of RFID enabled e-commerce in library services. By illustrating the competitive pressures, the authors describe why a library needs to initiate service model change in the future. Besides, the authors analyze the anticipated opportunities and the strength of the implementation, and propose strategies and planning recommendations for university libraries' managers and campus decision-making administrators. It is hoped that this article provides useful information to accelerate the development of the RFID enabled e-commerce in libraries and campus.