范豪英

大學圖書館身負支援學術研究與教學的使命，追求卓越的服務品質，對於提振大學學術研究的風氣是一大助益。而以讀者為導向的服務品質評量正是幫助圖書館瞭解讀者評價與看法的最佳途徑之一，對於提昇服務品質具有正面效益。本研究以LibQUAL+ 評量工具為基礎，考量國內大學圖書館環境，以內容分析法、讀者訪談及問卷調查等方法，研究符合我國大學圖書館需求且具體可行的服務品質評量指標，並探討國內大學圖書館實施服務品質評量的情形以及對於實施服務品質評量的看法與期望，俾供日後評量服務品質之參考。

University libraries that provide quality service would enhance academic research on campus. User-oriented assessments on service quality serve as a tool to help libraries understand readers' needs and opinions. The authors attempted to develop a set of workable assessment indicators based on LibQUAL+ to reflect the university library set-up in Taiwan. Content analysis, interviews, and questionnaires were used to find the essential items in service quality assessment for university libraries. Questionnaires were also used to investigate the implementation of service quality assessments for university libraries, and to collect opinions on selected issues.

本文旨在探討英國繳存制度對牛津大學巴德里圖書館館藏發展的影響情形。文中檢視自1610年該館首獲繳存本，至今將近四百年間，繳存制的濫觴，相關法令修立更替，引發的爭端，巴德里圖書館繳存本增長情形，存儲繳存本及提供校外人士使用情形。十九世紀後期開始，繳存本開始占入藏資料60-70﹪的情形，大致延續至今。穩定而大量的繳存本，是現今巴德里圖書館豐富館藏的主要來源，也使得英國的文化資產得以完整的保存傳承。

The article intends to probe into the relationship between Copyright deposits and the collection development in the Bodleian Library. Reviewing from the beginnings of the deposit system in England since 1610 to its recent practices, the author analyzes the heated protests and arguments while related laws were under revision, the privileged flow and increase of yearly accessions of deposits, the storage and retention of collections, and services to those scholars without direct connections with the Univertsity. Starting from the later half of the 19th century the copyright intake accounts for something between 60-70 % of the annual accessions. It demonstrates that the steady and large flow of deposit intake forms the major portion of the strong Bodleian collection, preserving of the precious national literature of the Great Britain.