專業倫理

由於讀者與館員之間的認知、價值觀常有差距，彼此溝通與了解的不足，加上種種的外在背景因素，導致實際參考服務過程中經常存在某些外在的、潛在的，來自讀者、館員，甚至來自圖書館本身的「衝突」。衝突並不全是負面的，圖書館如何面對並妥善因應衝突，如何有效地處理衝突，如何化衝突為圖書館革新的推力，是吾人應當深思的問題。本文即以圖書館參考服務中讀者與館員之間的衝突相關議題進行探討。

This article contributes to a theme issue on conflicts issues in librarianship, especially for reference librarians. It's difficult in decision making for library reference services, due to many inevitable reasons, such as, ethics, value-based or code-based rule approach, privacy, censorship and human communication. This article identifies the three dominant factors to the study of conflicts issues for reference librarians, moral, communication and organization, and discusses how to help us clarifies the real conflicts at issue and opens the way to decision making.

專業倫理是某一專業行為的規範，也是社會大眾對該專業信賴的憑藉，本文首先釐清倫理與道德的分野，說明專業倫理的意義，並介紹專業倫理準則的一般形式與檔案專業倫理關注的內容重點，進而比較分析美國、加拿大、澳洲及國際檔案理事會所訂定之檔案專業倫理準則的內容，最終擬具結論與建議，提供我國建立檔案專業倫理準則的參考。

Professional ethics is a guidance to evaluate the behavior of a profession and can serve to strengthen the trust that exists between client and profession. This paper explains the difference between morality and ethics. The general format and content of archival ethics codes are introduced. The United States, Canada, Australia and the International Council on Archives are taken as examples to explain the content of archival ethics codes. As a result, the conclusion and suggestions are described as a reference for Taiwan.