Reference services

臺灣大學圖書館參考服務部落格使用效益分析研究

序號 6
刊名 大學圖書館
年份 2015
出版月份 9月
卷期 Vol.19 No.2
作者 張育銘;陳巧倫;陳芷洛
作者任職單位 國立臺灣大學圖書館學科服務組編審;國立臺灣大學圖書館學科服務組組員;國立臺灣大學圖書館學科服務組組員
摘要

近年來,圖書館常以部落格(Blog)作為消息發布、閱讀推廣、館藏資源介紹、參考服務等服務之發佈管道,並藉此與讀者交流互動。然而,如何了解使用情形、評估實際效益、並據以後續改進,是值得省思的議題。本研究以「臺大圖書館參考服務部落格」為對象,利用網站計量軟體Google Analytics 做為分析工具,以了解包括該部落格之造訪、點擊、訪客使用工具、訪客流量來源等使用情形,以作為後續改進之建議。

關鍵字 Google Analytics參考服務大學圖書館部落格
頁碼 129-157
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DOI doi.org/10.6146/univj.19-2.06
Review
Title A Case Study on the Use of NTU Library Reference Service Blog
Author Yu-Ming Chang;Chiao-Lun Chen;Chih-Lo Chen
Author's title Librarian, Subject Services Division, National Taiwan University Library;Librarian, Subject Services Division, National Taiwan University;Librarian, Subject Services Division, National Taiwan University Library Library
Abstract

In recent years, libraries often use Blog as a tool for news release, reading promotion, library resources introduction, reference service, etc, to communicate with readers. This study analyzed “NTU Library Reference Service Blog” by Google Analytics, which is a well-known web metrics tool. The purposes of the study are: to understand the usage of the blog and to evaluate the actual effectiveness of the blog. The results of the research provided valuable reference for future improvement of the blog.

Keywords BlogGoogle AnalyticsReference servicesUniversity library
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DOI doi.org/10.6146/univj.19-2.06

我國大學校院圖書館參考服務應用網際網路之研究

序號 9
刊名 大學圖書館
年份 1997
出版月份 4月
卷期 Vol.1 No.2
作者 涂曉晴
作者任職單位 國立臺灣大學醫學院圖書分館
摘要

圖書館應用網際網路提供參考服務乃時勢所趨,圖書館必須改變參考服務的方式與態度,發展新的資訊服務項目及提昇服務的品質,以滿足使用者真正的資訊需求·國外已有許多文獻探討網際網路於參考服務的應用和影響,但是我國則甚少專門探討該課題的文獻,致使網際網路應用於我國圖書館參考服務的情形如何,不得而知·因而引發筆者的研究動機,以瞭解目前我國大學校院圖書館參考服務應用網際網路的情形,期能進一步提出建議,作為我國大學校院圖書館利用網際網路提供參考服務與拓展資訊服務之參考.

關鍵字 參考服務大學校院圖書館網際網路網際網路利用教育網際網路參考資源
頁碼 123-140
全文 全文下載 (50)
DOI
Review
Title The Research on the Reference Services through Using the Internet among Taiwan's Universities & Colleges' Libraries
Author Yu sheng Liao
Author's title Medical Library, National Taiwan University
Abstract

Nowadays it is a trend for libraries to provide reference services through the Internet. Libraries have to change the way of and the attitude toward reference service to develop new information services and to upgrade the quality of services. There are lots of documents dealing with the influence of reference service on the Internet. In Taiwan however there are few documents discussing this issue. Thus we do not know much about how the Internet is used to provide reference services in the libraries in Taiwan. This article is intended to research the conditions under which the Internet is being used in providing reference services in the libraries in Taiwan. Furthermore the author also provides some suggestions for the university and college libraries in Taiwan to adequately provide reference services via the Internet and to promote information services.

Keywords College libraryInternetInternet reference resourcesInternet user instructionReference servicesUniversity library
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DOI

網路資源與圖書館參考服務 

序號 7
刊名 大學圖書館
年份 1998
出版月份 1月
卷期 Vol.2 No.1
作者 涂曉晴
作者任職單位 國立臺灣大學醫學院圖書分館
摘要

網際網路資源以驚人的速度增加,圖書館應用網際網路提供參考服務乃時勢所趨。本文旨在探討網際網路參考資源的類型、參考服務應用網際網路參考資源的效益,以及參考服務應用網際網路資源的問題,並針對上述議題提出若干建議。

關鍵字 參考服務網際網路網際網路參考資源
頁碼 70-86
全文 全文下載 (77)
DOI
Review
Title Internet Resources and Reference Services
Author Hsiao-Chin Tu
Author's title Medical Library, National Taiwan University
Abstract

The rapid growth of Internet resources makes it the major provider of library reference services. This paper discusses the types, effectiveness and problems of Internet reference resources and services. This paper also offers some suggestions for libraries concerning the providing of reference services through the Internet.

Keywords InternetInternet reference resourcesReference services
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DOI

圖書館參考服務中讀者與館員衝突之探討

序號 9
刊名 大學圖書館
年份 1999
出版月份 1月
卷期 Vol.3 No.1
作者 藍素華
作者任職單位 國立台灣大學圖書館
摘要

由於讀者與館員之間的認知、價值觀常有差距,彼此溝通與了解的不足,加上種種的外在背景因素,導致實際參考服務過程中經常存在某些外在的、潛在的,來自讀者、館員,甚至來自圖書館本身的「衝突」。衝突並不全是負面的,圖書館如何面對並妥善因應衝突,如何有效地處理衝突,如何化衝突為圖書館革新的推力,是吾人應當深思的問題。本文即以圖書館參考服務中讀者與館員之間的衝突相關議題進行探討。

關鍵字 人際溝通參考服務專業倫理檢查制度衝突隱私權
頁碼 116-137
全文 全文下載 (75)
DOI
Review
Title Conflicts in Library Reference Services
Author Su-Hua Lan
Author's title Librarian, National Taiwan University, Library
Abstract

This article contributes to a theme issue on conflicts issues in librarianship, especially for reference librarians. It's difficult in decision making for library reference services, due to many inevitable reasons, such as, ethics, value-based or code-based rule approach, privacy, censorship and human communication. This article identifies the three dominant factors to the study of conflicts issues for reference librarians, moral, communication and organization, and discusses how to help us clarifies the real conflicts at issue and opens the way to decision making.

Keywords censorshipconflictsethicshuman communicationprvicyReference services
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DOI
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