工作壓力

本文從個人、組織和社會三大層面探討圖書館編目館員的工作壓力來源，並試著提出因應之道。同時呼籲圖書館界應重視編目館員工作壓力問題，協助其對工作壓力來源進行管理與改善，以減緩工作壓力所帶來的負面影響。

The purpose of this paper examines the sources of the catalogers’ stresses and tries to provide some methods to cope with them.

圖書資訊學文獻，向來較少研究館員的心理需求與相關問題，尤其缺乏討論參考館員在提供服務的過程中，所衍生之負面工作情緒。因此，本文擬就此議題加以探討，期冀能引起圖書資訊界重視參考館員的負面工作情緒管理，以收拋磚引玉之效。

Emotional management of employees has been much studied in a variety of work settings over the past decade. Recent literature on emotional management has proposed that negative emotions may have important organizational implications. Research of American librarianship indicates that significant levels of job stress and negative emotions exist among reference librarians. Yet emotional management is largely ignored in Taiwan's libraries. Hence, this paper examines causes and solutions of negative emotions of reference librarians from the perspective of library organization.