RapidILL

在知識經濟的時代裡，世界各國不斷地持續推動圖書館資源共享，而且績效卓越，文獻傳遞服務已成為圖書館服務項目裡的重要一環，而臺灣大學圖書館乃依據其近年來使用國內館際合作NDDS服務系統及國際文獻傳遞服務RapidILL系統的實務經驗與數據進行整體分析，而研究方法主要是採用著名的科技接受模式（TAM Model）來進行調查使用者對NDDS及JADE的使用情形（JADE為RapidILL的申請介面系統），其結果發現JADE在系統有用性、容易使用度及系統效益三個構面的表現均比NDDS來得佳；最後，希望藉由本研究報告的各種分析調查結果，能更進一步了解讀者的內隱與外顯之資訊需求，以提昇文獻傳遞服務的效率及效能，並期望能藉由臺灣大學圖書館案例的分享，來提供國內其它圖書館進行文獻傳遞服務時的參考資訊。

Purpose - This paper aims to identify the information needs of users of the National Taiwan University Library and to formulate improvements to the interlibrary loan service by examining the usage statistics of the document delivery systems NDDS and RapidILL. These results may serve as future reference materials for other libraries operating document delivery services.
Design/methodology/approach - The study used the technology acceptance model (TAM) to analyze user behaviors and system acceptance levels in the NDDS and JADE document delivery service systems (JADE is the application interface of the RapidILL in National Taiwan University library).
Findings – 1.RapidILL performs better than NDDS in the following areas: usefulness, ease of use and system satisfaction. 2.Yields a clearer understanding of users’ needs from statistical analysis

輔仁大學圖書館是從2008年5月下旬開始加入RapidILL，為更深入了解RapidILL的使用狀況，本文分析了2008年6月至2009年12月之電腦日誌檔，分析結果顯示這19個月期間的總申請次數為8,983次，其中教職員申請次數為1,839次（佔20.47%），研究所學生（碩士和博士）申請次數為6,367次（佔70.88%），其餘為大學部學生。由於最大的使用者族群為研究所學生，本文也進一步分析其系所背景，發現各研究所學生利用RapidILL的情況差異很大。在抑制期刊經費成長的經濟效益方面，98學年度已藉由RapidILL來完全凍結期刊經費的成長，初步估計約節省新台幣3百萬元。

A 19-month period of log file, from June 2008 to December 2009, has been analyzed to understand the usage conditions of library’s RapidILL service at Fu-Jen University. The analysis reveals several important findings. Firstly, the total number of usage reaches 8,983 times, and graduate students and faculty (or staffs) account for 70.88% and 20.47% of the usage, respectively. Secondly, further analysis of graduate students reveals that there is a big difference on usage among departments. Lastly, in the aspect of economic assessment, an estimated 3 million NT dollars has been saved by curbing the expenses on journal subscriptions in the fiscal year of 2009 by utilizing of RapidILL service.