文獻傳遞服務

對於學術圖書館而言，文獻傳遞服務的重要性不可言喻。由於科技的演進，使得使用文獻傳遞服務愈來愈方便，不但服務型態、方式多樣，也衍生出著作權問題。

Document delivery service has become extremely popular and important, especially for academic libraries. The rapid development of modern technology has made document delivery much more convenient than ever, with various service types, but problems of copyright also arise.

本文主要內容在探討RFID(Radio Frequency Identification)相關技術應用於圖書館的收費性服務，建立圖書館與大學校園電子商務系統(e-commerce system)、甚至是行動商務系統(m-commerce system)的可行性。為開創先進的教學、研究環境，作者以文獻傳遞服務為例，描繪透過RFID科技的應用，所將促成的服務模式革新與轉型，以及分析圖書館收費性服務模式需考慮轉型的各種客觀壓力因素。此外，作者亦以大學圖書館為例，探討此e化轉型的必要性、推動RFID e-commerce的優勢與機會，並且為主要背後支持者　　學校行政體系，提出應有的因應與規劃策略建議，期能作為圖書館與校園推動之參考。

This article investigates how RFID technology can enable libraries or campus to establish e-commerce for its fee-based services. Taking Document Delivery Service as an example, the authors describe the differences of service models before and after adoption of RFID enabled e-commerce in library services. By illustrating the competitive pressures, the authors describe why a library needs to initiate service model change in the future. Besides, the authors analyze the anticipated opportunities and the strength of the implementation, and propose strategies and planning recommendations for university libraries' managers and campus decision-making administrators. It is hoped that this article provides useful information to accelerate the development of the RFID enabled e-commerce in libraries and campus.

在知識經濟的時代裡，世界各國不斷地持續推動圖書館資源共享，而且績效卓越，文獻傳遞服務已成為圖書館服務項目裡的重要一環，而臺灣大學圖書館乃依據其近年來使用國內館際合作NDDS服務系統及國際文獻傳遞服務RapidILL系統的實務經驗與數據進行整體分析，而研究方法主要是採用著名的科技接受模式（TAM Model）來進行調查使用者對NDDS及JADE的使用情形（JADE為RapidILL的申請介面系統），其結果發現JADE在系統有用性、容易使用度及系統效益三個構面的表現均比NDDS來得佳；最後，希望藉由本研究報告的各種分析調查結果，能更進一步了解讀者的內隱與外顯之資訊需求，以提昇文獻傳遞服務的效率及效能，並期望能藉由臺灣大學圖書館案例的分享，來提供國內其它圖書館進行文獻傳遞服務時的參考資訊。

Purpose - This paper aims to identify the information needs of users of the National Taiwan University Library and to formulate improvements to the interlibrary loan service by examining the usage statistics of the document delivery systems NDDS and RapidILL. These results may serve as future reference materials for other libraries operating document delivery services.
Design/methodology/approach - The study used the technology acceptance model (TAM) to analyze user behaviors and system acceptance levels in the NDDS and JADE document delivery service systems (JADE is the application interface of the RapidILL in National Taiwan University library).
Findings – 1.RapidILL performs better than NDDS in the following areas: usefulness, ease of use and system satisfaction. 2.Yields a clearer understanding of users’ needs from statistical analysis