使用者需求

擬從使用者的角度去探討大學圖書館組織與服務之若干問題，以國立臺灣大學農學院的教授及博、碩士生為調查對象，由其資訊尋求行為及對圖書館服務的期望，探討以使用者為中心的大學圖書館之必要條件，使大學圖書館能提供專業及個人化的服務。綜合文獻及調查結果，提出若干建議供大學圖書館服務的參考，以達支援教學及研究的目標。

This study aims primarily at research into certain service issues in academic libraries. Questionnaires were sent to professors and graduate students of the College of Agriculture, National Taiwan University, as samples for surveying users' behavior and service expectations. The library will use the results of this investigation for all aspects of library planning, especially in terms of service patterns. It is hoped that the academic library can provide satisfactory, professional and personalized services to the users. This paper proposes several suggestions for supporting teaching and research in the community.

圖書館屬於功能性建築，學術圖書館建築的規劃，在於順應使用者需求以及機構目標，釐清使用者需求為建築規劃首要課題。歷來圖書館的規劃以館藏、讀者與館員三者為空間需求主要考量，由於科技、政治、經濟、社會變遷和館藏的變化，圖書館建築規劃持續面臨挑戰。本研究目的主要為藉由蒐集國內外大學圖書館建築規劃與使用者需求調查等文獻，分析大學圖書館使用者建築空間需求趨勢，再以嘉義大學為個案，實證調查大學師生空間需求特質。採用的研究方法包括文獻分析、焦點團體訪談、問卷調查。本研究最後提出七項結論：一、館藏空間仍是使用者最重視的圖書館建築空間；二、教師、研究生與大學生的資訊行為與圖書館使用行為有極大差異；三、不同學域師生在資訊與圖書館空間使用行為上有很大差異；四、課程輔助機制的空間為教師與學生重要需求；五、電子資源的發展為圖書館空間需求主要影響因素；六、館員的使用者研究對整體圖書館建築規劃具有重要影響；七、使用者資訊行為與空間使用行為有持續變化特質，圖書館空間需求亦將持續變遷。

A library is a functional building. The designing of an academic library should serve and support the needs of the users and the goals of the institute. To identify the needs of the users would be the most important topic of architecture designing. Previously, the functions of an academic library were mainly to fulfill three purposes: housing for the collections, service to readers, and space for staff activities. Recently the library architecture designing has been challenged by the growth of library collections as well as the rapid changes of technology, politics, economics, and society. The purpose of this study is to analyze the users' needs for the space of an academic library building. To achieve the goal, the investigator collected literature on the designing of academic library buildings and surveys of users' needs. Furthermore, I used the library of NCYU as a case study to do empirical investigation of the faculty, students and librarians' needs for library space. The methodology of the study include literature analysis, focus groups interview, and questionnaire survey. Based on the findings of the study, the investigator provides seven conclusions for overall users' needs of an academic library in the following: 1.Collection space is the most important for faculty, students and librarians.2.There are many differences in information and library space user behavior among faculty, graduate and undergraduate students.3.There is significant difference in users of different academic areas on the use of information and library space.4. It is an important requirement that an academic library should provide space and facility to support teaching and learning.5.The influence of e-resources is the main factor to the users needs of a library space.6.Librarian devoted to studying users' needs is valuable for the designing of a library building.The information and space using behavior of the users are subject to change and so should the library space continue to meet the challenge.