Library

圖書館身為閱讀的基本機構，典藏著豐富多元的圖書資訊資源，面對當代社會情緒療癒與心理健康促進的潮流，圖書館除了發揮傳統知識性之圖書資訊資源的傳播功能外，該如何進一步運用書目療法之原理於現有之讀者服務上，嘗試施行 「書目療法服務」，以協助有情緒困擾問題之讀者滿足其情緒療癒的心理需求，此實為值得吾人思考的議題。有鑑於書目療法服務在國內尚屬一新興的領域，一般圖書館從業人員，對此項服務之意涵與基本概念仍不甚瞭解，爰此，筆者乃嘗試將書目療法之意義與機制、功能與類型，英國與美國圖書館書目療法服務之發展與施行之爭議以及國內圖書館施行書目療法服務之現況等，作一概略性之探討，藉供同道參考，期能收拋磚引玉之效。

As a basic institution for reading, libraries are responsible for the diversity of information resources. Facing the trend of emotional healing and mental health in the postmodern society, libraries no longer function entirely to spread information resources. Instead, the issue of implementing 'bliotherapeutic service' that assists readers through emotional distress is also worth taking into account. However, as bibliotherapeutic service is an emerging field in Taiwan, librarians are not familiar with the service's basic concepts and implications. With respect to this, the writer explores the origin and development of bibliotherapeutic service and provides reference on its significance, mechanism, functions and types for librarians to consider.

本文主要目的在於探討圖書館在規劃設計大團體視聽室時，需要注意的一些規劃原則。包括選擇場地時，所需要考慮的一些場地形狀比例與視、聽效果有關的因素之討論。在規劃與設計時，有關銀幕位置、大小的需求以及觀賞座位的安排原則。以及場地裝潢在聲響效果如吸音、反射、擴散與隔音等方面的處理原則，與控制室與設備上的規劃原則等。

The purpose of this paper is to introduce and discuss issues and principles concerning planning and design of large group AV viewing room or auditorium in libraries. Issues such as relationship between room shape, size, ratio (length: width: height) and acoustic as well as visual effect are discussed. Principle concerning screen and seat arrangement and interior acoustic treatments are introduced, together with discussions on design principles for control room, equipment configuration, air-condition system and other logistics.

「再生工程」是利用現代化資訊科技而根本的重新設計企業流程，以達戲劇性的增進其效能·人力資源發展則是透過對於員工能力的提高與協助，而期有效率、有效果地成就組織目標·由於再生工程可能改變員工的生活型態與工作處境，故本研究主要乃在結合人力資源發展的相關理論，以提供大學圖書館在面臨再生工程時規劃人力資源發展的參考·

Reengineering means using modern information technology to redesign the business process radically in order to achieve dramatic improvements in performance. Human resource development means helping employees to enhance their abilities in order to achieve the organizational goals efficiently and effectively. Because the process of reengineering may change our life style and working situation this paper intends to combine some of the relative theories on human resource development and provide suggestions to university libraries undergoing the process of reengineering.

本文以文獻分析的方法，研究三十年來行銷概念應用到圖書館及其資訊服務的情況，並將其分為萌芽時期、認知時期、接受時期及普遍時期四個階段。最後筆者提出圖書館行銷相關研究的問題，及其未來的研究發展趨勢做為本文的總結。

In this paper, the author tries to investigate the progress of applying marketing concepts to libraries in the past three decades. The author divides the progress into four periods, namely, period of emergence, awareness, acceptance, and pervasion. The final part of this paper is an analysis of the problems involved in this research.

知識經濟時代的來臨使得圖書館扮演的角色日益重要，伴隨網際網路的興起與普及，讀者不僅可以獲得多樣化快速檢索資訊與共同使用知識的便利，過去衡量圖書館服務的量表也漸不適用。本研究的主要目的便是要發展一個適用於網際網路時代的圖書館服務品質量表，首先參酌「服務滿意度」、「服務品質」、「圖書館服務品質」等領域的相關文獻，歸納出初步的「圖書館服務品質量表構面」，其中包括「人員服務」、「檢索系統易用性」、「典藏服務」、「檢索設備服務」、「期刊參考服務」、「館藏資源服務」等六個探索性因素構面，並以此六個因素構面為基礎，進一步發展「圖書館服務品質量表」進行統計上的驗證，本研究所發展的量表在探索性及驗證性因素分析中，均獲致良好的信度與效度。最後，針對後續研究及圖書館實務界提出若干建議。

Library plays an increasingly important role in the age of knowledge economy. With the prosperity of the Internet, users can conveniently make use of various information retrieval and knowledge sharing facilities. Hence, current models for measuring service quality of library are perceived as inapplicable as they are targeted primarily towards traditional library contexts. The main purpose of this study is to develop a comprehensive model and instrument for measuring library service quality in the Internet context. This study first reviews the literature relating to library service quality, and then proposes the six exploratory dimensions of library services, including personnel service, retrieval systems’ ease of use, preservation service, information retrieval facility, journal reference service, and collections resource service. Based on the six dimensions, this study further proposes and validates a model for measuring library service quality. Through exploratory and confirmatory factor analysis, evidenece of reliability and validity of the proposed model is presented. Finally, we conclude this study by discussing limitations and implications for research and practice.