Total quality management

圖書館自動化系統藉由電腦將採訪、編目、期刊管理、流通與公共目錄作業整合，對於原來人工作業型態產生很大的衝擊，因之，許多圖書館發現傳統的組織結構與作業流程已不合適·1990年代以來，網際網路與電子圖書館的發展對圖書館帶來更大的挑戰·本文旨在探討大學圖書館技術服務組織重整的問題，首先檢視大學圖書館技術服務組織相關理論；其次，探究現代大學圖書館面臨的資訊科技、管理革命、與圖書館營運的課題，以了解其組織改變的背景；復次，就美國十所大學圖書館技術服務重組個案進行分析，並歸納其重組的原因與方式；最後論述我國大學圖書館技術服務的現況與問題，並提出建議·

Many university libraries have installed integrated library automation systems since 1980. As library automation has brought a lot of changes traditional library organizations and procedures don't meet the needs of libraries. Many university libraries undertake reorganization of technical services. This paper mainly discusses the reorganization of technical services in university libraries. First fundamental theories on library organization are reviewed. Second six important issues which modern university libraries face are explored. Third ten examples of reorganization of technical services in American university libraries are given detailed description. Fourth the present organizations and problems of technical services in Taiwan university libraries are reported. Finally the paper arrives at conclusions and makes suggestions.

ISO 9000系列之品質管理自1987年推動以來，受到企業界廣泛的重視，近年來，連大專院校也都紛紛申請ISO 9000系列的認證。各大專院校推動ISO 9000系列的範疇中，通常圖書館亦被列入實施之對象。本文旨在探討圖書館是否有申請ISO 9000認證之必要及申請認證一些相關議題做初步探討。首先，說明ISO名稱的由來、目的及與TQM之區別，其次探討以服務為主之圖書館是否有推動ISO之必要，復次，討論在94年版本中圖書館應選擇申請何種認證模式，同時簡介2000年新版、ISO 9000推動流程、PDCA管理循環概念，並舉「圖書館期刊驗收作業」為例說明品質程序書之製作，最後提出作者之建議，俾供尚未申請認證之圖書館參考。

The quality control management of ISO 9000 series has drawn wide attention from the business sector since its promotion in 1987. Recently, universities as well as libraries have also applied fro certification of ISO 9000 series. This article investigates the necessity for his application, surveys the history and goal of ISO, and compares the difference between ISO and TOM. The author would like to offer a brief explanation of the new release of 2000 revision, ISO 9000 procedure for campaigning, and PDCA management cycling, so that libraries can use this information as a reference for their application.