University libraries

遠距教育改變了高等教育的形態，遠距學習者在茫茫網路大海中探索，亟需圖書館服務。但受限於網路環境與學習型態，圖書館對於遠端使用者很難提供與對校園師生相同服務。因此，美國學院與研究圖書館學會(ACRL)多年倡導遠距學習圖書館服務的觀念，屢次研訂相關指南，以及進行全國大學圖書館遠距學習服務調查。本文旨在研究美國大學遠距學習圖書館服務的理念與經營；首先，探討大學遠距教育的發展，並瞭解遠距學習社群的特色與需求；其次，析述遠距學習圖書館服務的意涵與要件；復次，以美國三所大學圖書館個案說明遠距學習圖書館服務模式。最後，他山之石可攻錯，藉重美國遠距學習圖書館服務成果對我國未來發展提出建言。

Distance education has been a major force in shaping higher education. As distance learners need strong learner support systems outside classroom time, the methods of providing two-way communication such as counselling, coaching, and library services have been developed. This article mainly discusses the development of distance learning library services of higher education in the U.S.A. It studies the philosophy and components of the distance learning library services with a detailed introduction of ACRL's Guidelines. Finally, it reviews the current status of distance learning services in American universities libraries as well as three case studies with detailed descriptions.

雖然我國大學圖書館已經具體推動若干館際合作業務、組成聯盟引進國外資料庫、建立文獻傳遞系統，但這些仍只是合作館藏發展之基礎工作而已。所謂合作館藏發展，必須是圖書館之間在館藏的建立及管理等方面有正式的協議，圖書館的館藏發展政策互為影響，而且保證彼此的館藏能夠互相依賴。本研究室以問卷調查法探討我國大學圖書館合作館藏發展之現況，以及對於合作館藏發展、合作採訪電子資源、合作館藏發展之規劃的看法。

University libraries in Taiwan understand the significance of cooperative collection development and have already promoted some cooperation programs. But, in terms of cooperative collection development, to form consortia in order to import foreign electronic database, or , to establish document delivery systerm, are merely basic requirement. Libraries need to work out a formal cooperation program which ensures their collection development policies are interdependent. Questionnaire was used in this study to investigate the issuses concerning cooperative collection development of university libraries in Taiwan.

本文旨在分析並比較台灣與美國大學或學術圖書館專業期刊之研究議題；透過對圖書資訊學專業期刊的分析，可瞭解不同國家在研究主題的特色與差異，從中國學習他國的研究經驗，作為我國圖書資訊學域未來發展的參考。因此本研究以1998至2002年間的《大學圖書館》與《College & Research Libraries》為分析對象，分別代表台灣與美國的大學或學術圖書館專業期刊；研究發現兩期刊在研究主題的比重上確實存在差異；特別是《大學圖書館》較強調「資訊科技」的研究，《College & Research Libraries》則較著重「理論與歷史」的論述。

This article is a comparative research regarding journals of academic librarianship in Taiwan and United States. By analyzing the subjects of the articles in 《University Library Journal》and《College & Research Libraries》, the researcher planed to understand the differences of research interests between the two countries. The result reveals that《University Library Journal》emphasizes information technology more while《College & Research Libraries》pays more attention to theory and history.

近年來圖書館為因應科技發展與使用者需求，以數位方式進行的參考服務隨之而生。本研究以文獻分析和問卷調查，探討數位參考服務 之意義、內涵、形式與實施狀況，同時瞭解我國大學圖書館位樣參考服務的現況及對其之看法。研究顯示我國部分的大學圖書館數位參考服務，電子郵件是最普遍使用的方式，國內外大學圖書館數位參考服務差異最大的在於線上交談，而聯合數位參考服務是未來的趨勢之一。

To meet users' need and respond to the development of technology, libraries have begun to devote themselves to digital reference services recently. The study uses literature review and questionnaire survey to explore the following issues: the meaning, scope, forms of digital reference services, and the experiences and attitude toward it. According to the survey, most university libraries in Taiwan provide digital reference services, and E-mail is the most popular form. The local difference between Taiwan and foreign countries is online chatting, and collaborative digital reference services are considered he trend in the future.

電子出版的成熟以及網際網路的盛行，使得網路上的資訊以驚人的速度成長。使用者在取用圖書館網站大量的電子資源和各項服務內容時，面臨了資訊超載的問題。為幫助使用者過濾資訊，減輕資訊超載之壓力，大學圖書館開始在網站上發展個人化服務。但圖書館網站發展個人化服務必須花費相當多的時間、人力與金錢。本研究之目的在於探討大學圖書館網站使用者對圖書館網站個人化服務之需求內容及需求程度，以及進一步探討使用者對圖書館網站個人化服務需求之影響因素。問卷調查結果顯示，學生傾向於需要個人化服務，但大學部學生與研究所學生之間有顯著的差異。

Almost all university libraries increase their print and electronic resources in past decades. At the same time, libraries provide more and more services on their websites. Facing the growth of information and services, it seems that library users will need some kinds of filtering mechanism. A few university library websites initiate personalized service. But, do university library users need the service? What kind of services do they need? Questionnaire survey is made in this study. Results indicate that the students appreciate personalized service, but there is a significant difference between undergraduate students and graduate students.

本研究旨在探討大學教師對資訊素養融入課程的看法與態度，以期作為未來圖書館在規劃、設計與落實資訊素養融入課程時之參考。本研究以逢甲大學為個案，針對專任教師進行問卷調查。研究結果發現，多數教師支持資訊素養融入課程，但對於施行的做法，在不同年齡層上具有顯著差異。而施行資訊素養融入課程時，教師首重「有效搜尋資訊」能力，但「合理合法使用資訊」、「批判思考與知識整合」能力亦為重點。

This study aims to explore university teacher's views on integrating information literacy (IL) into their courses. It is hoped that this study will aid libraries in designing and effecting integration in the university curriculum. In a recent survey conducted among Feng Chia University faculty, it was revealed that while responses to IL integration were generally positive, the different age groups of the Faculty members reflected different concerns.

國立臺灣大學圖書館為瞭解讀者對圖書館服務品質的滿意程度，於民國98年5月25日至6月8日實施圖書館服務品質問卷調查計畫，採用LibQUAL+量表，調查讀者對圖書館館藏資源、空間設備及館員服務三大面向共22個題目之需求期望與實際感受。另並以4個總體服務題目以瞭解讀者對圖書館之實際滿意感受。各項期望值以1至9分評等程度。本調查報告針對5,948份有效問卷，除基本資料分析外，並就前述22項個別服務品質項目最低期望值、實際感受值、最高期望值、合格度與理想度列表及圖示分析；以及總體服務品質實際感受值分析。至於調查結論與建議將作為圖書館整體發展政策及各相關業務單位發展規畫之依據。

In order to understand users’ opinions regarding the quality of service at the National Taiwan University Library, a survey was conducted through questionnaires distributed from May 25th to June 8th in 2009. Using the survey tool, LibQUAL+, respondents were asked 22 questions about their needs, expectations and actual experiences relating to the library’s collections and resources, the physical environment and library facilities, and the quality of services. Furthermore, another four questions that focused on the satisfaction level of the overall quality were also asked. The evaluations were rated on a scale of 1 to 9. There were 5,948 valid questionnaires in total. In addition to analyses on basic information, the responses to all 22 questions were analyzed. The results were presented in tables and graphs to show scores for minimum expectation, satisfaction, maximum expectation, acceptability, and flawlessness. The conclusion and suggestions made based on the survey will serve as guidelines for future management and development of the NTU library.

機構典藏乃運用資訊科技將組織成員的學術產出以數位方式保存，進而達到
檢索與利用的目的，為現今重要學術傳播趨勢。本文首先探索企業管理中行銷概
念在機構典藏上的應用，說明市場行銷導向如何增進機構典藏效率的方法；其次
介紹國外三所同樣採用DSpace作為機構典藏系統之大學：堪薩斯大學、印第安那
大學－普渡大學、以及香港科技大學，三校所採行的方案及運作機制皆有值得參
酌之處；再者分享臺大機構典藏推廣經驗，及實際推展上所遭遇問題，並提供有
效解決方案，殆可供作國內相關機構擬著手展開機構典藏時之實作參考。

An institutional repository (IR) is responsible for preserving an academic institution’s research output in digital format in order to facilitate information access and utilization. This article explains how enterprise management strategies can be applied by an institutional repository in order to enhance its efficiency. This article also examines the implementation of DSapce, an IR system at Kansas University (KU), Indiana University-Purdue University Indianapolis (IUPUI) and Hong Kong University of Science & Technology (HKUST). Furthermore, this article details the experiences of implementing the National Taiwan University’s own institutional repository, discussing the issues encountered and solutions employed during its development.