謝寶煖

實體環境對顧客的行為和顧客滿意的影響，已經廣為服務管理者所重視。本文旨在介紹實體環境對顧客和員工行為的影響，探討實體證據，或稱之為服務基架，對外部行銷目標和內部組織目標的達成可以產生的助益。最後檢視服務業的研究成果，提出服務基架在圖書館管理和研究上的意涵。

The impact of service providers’ physical evidence (environments) on customer behavior and satisfaction has recently gained the attention of some services marketers. The primary purpose of this paper is to explore the impact of physical evidence on the behaviors of both customers and employees, and to illustrate the ability of the physical evidence, particularly the servicescape, to facilitate achievement of organizational as well as marketing goals. By reviewing the researches conducted in service industries, the author highlights key managerial and research implications.

美國專利暨商標局（the United States Patent and Trademark Office, USPTO)的專利資訊檢索服務網站帶動了專利資料庫出版商的連鎖反應。IBM和MicroPatent也相繼推出了免費的專利資訊檢索網站，使得專利資訊搖身一變成為方便好用的資源，以免費的方式提供給全球各地上網的讀者利用。這項全新的資訊檢索服務也為館員帶來新的契機和挑戰。本文說明專利的特性、重要性、要件和種類，以及專利資訊檢索的步驟，並介紹Internet上的專利資訊服務系統，以利館員和讀者查檢時之參考。

The loading of the United States Patent and Trademark Office (USPTO) database on the Internet and World Wide Web (WWW) has set off a chain reaction with other patent database publishers. IBM and MicroPatent are to offer free commercial patent information via the Web. Patent information has never been so accessible, at such low cost， to so many end-users. This new accessibility has offered both opportunities and challenge for librarians. In this paper, the characteristics, importance, requirements and types of patents are discussed. Steps needed to perform a patent subject search are delineated. This studey also describes and different patent databases on the Internet, lists their strengths and weakness, and recommends the best free patent databases.

本研究旨在探討大學教師對資訊素養融入課程的看法與態度，以期作為未來圖書館在規劃、設計與落實資訊素養融入課程時之參考。本研究以逢甲大學為個案，針對專任教師進行問卷調查。研究結果發現，多數教師支持資訊素養融入課程，但對於施行的做法，在不同年齡層上具有顯著差異。而施行資訊素養融入課程時，教師首重「有效搜尋資訊」能力，但「合理合法使用資訊」、「批判思考與知識整合」能力亦為重點。

This study aims to explore university teacher's views on integrating information literacy (IL) into their courses. It is hoped that this study will aid libraries in designing and effecting integration in the university curriculum. In a recent survey conducted among Feng Chia University faculty, it was revealed that while responses to IL integration were generally positive, the different age groups of the Faculty members reflected different concerns.

業主與建築師在建築設計溝通過程中，常因雙方專業背景差異所產生之「資訊不對稱」現象，而導致雙方誤解對方的想法及企圖。本研究以問卷調查365位大學圖書館員，以確認性因素分析統計方法界定館員認知各類圖書館建築設計主題分類與屬於圖書館員或是建築師在意之範疇，對設計溝通資訊之分類方式，及建築需求書中呈現專業典型訊息之方法。上述典型訊息之合宜釐定，可協助圖書館員及建築師利用圖書館建築設計資訊進行合理的溝通，以及制定符合兩造需求之圖書館建築需求書。

Misunderstanding of the partner’s ideas and intentions is quite a common condition in the design communication process between the client and architect, because of the “Asymmetric information” phenomena which come from different professional training for librarians and architects. Three hundred sixty five librarians are investigated with questionnaires. The statistic method – Confirmatory Factor Analysis method is applied for analyzing librarians’ categorization of the themes for library building design, as well as the themes, could be assigned to either the librarians’ or architects’ domains, and categorization of design communication information, and the presentation of professional typical messages into the architectural requirements for proposal. The appropriate defining of typical messages should form an effective communication base to help librarians and architects to set a good library programming to meet their needs.