評量

本研究利用文獻分析方法，逐一探討教學評量的重要性，還有瞭解教學評量的內涵與教學評量的類型，此外，也分別針對資訊素養教學成效與學習成效的評量方法加以探究，並就各種評量方法的實例加以介紹說明，最後再依據文獻分析結果提出結論與建議。著者希望此研究內容與結論，能作為教師及圖書館員規劃資訊素養相關教學活動實施成效評量時的參考，共同為創造更完善之資訊素養課程設計及教學活動而努力。

Aiming to provide teachers and librarians a useful reference instructional activities on information literacy, this study describes the importance of evaluation on instruction and profiles several approaches are contextualized from both teacher and learner perspectives and elaborated with examples. Summary and recommendations are made for implementing these evaluations.

國立臺灣大學圖書館為瞭解讀者對圖書館服務品質的滿意程度，於民國98年5月25日至6月8日實施圖書館服務品質問卷調查計畫，採用LibQUAL+量表，調查讀者對圖書館館藏資源、空間設備及館員服務三大面向共22個題目之需求期望與實際感受。另並以4個總體服務題目以瞭解讀者對圖書館之實際滿意感受。各項期望值以1至9分評等程度。本調查報告針對5,948份有效問卷，除基本資料分析外，並就前述22項個別服務品質項目最低期望值、實際感受值、最高期望值、合格度與理想度列表及圖示分析；以及總體服務品質實際感受值分析。至於調查結論與建議將作為圖書館整體發展政策及各相關業務單位發展規畫之依據。

In order to understand users’ opinions regarding the quality of service at the National Taiwan University Library, a survey was conducted through questionnaires distributed from May 25th to June 8th in 2009. Using the survey tool, LibQUAL+, respondents were asked 22 questions about their needs, expectations and actual experiences relating to the library’s collections and resources, the physical environment and library facilities, and the quality of services. Furthermore, another four questions that focused on the satisfaction level of the overall quality were also asked. The evaluations were rated on a scale of 1 to 9. There were 5,948 valid questionnaires in total. In addition to analyses on basic information, the responses to all 22 questions were analyzed. The results were presented in tables and graphs to show scores for minimum expectation, satisfaction, maximum expectation, acceptability, and flawlessness. The conclusion and suggestions made based on the survey will serve as guidelines for future management and development of the NTU library.