圖書館服務

本文主要內容在探討RFID(Radio Frequency Identification)相關技術應用於圖書館的收費性服務，建立圖書館與大學校園電子商務系統(e-commerce system)、甚至是行動商務系統(m-commerce system)的可行性。為開創先進的教學、研究環境，作者以文獻傳遞服務為例，描繪透過RFID科技的應用，所將促成的服務模式革新與轉型，以及分析圖書館收費性服務模式需考慮轉型的各種客觀壓力因素。此外，作者亦以大學圖書館為例，探討此e化轉型的必要性、推動RFID e-commerce的優勢與機會，並且為主要背後支持者　　學校行政體系，提出應有的因應與規劃策略建議，期能作為圖書館與校園推動之參考。

This article investigates how RFID technology can enable libraries or campus to establish e-commerce for its fee-based services. Taking Document Delivery Service as an example, the authors describe the differences of service models before and after adoption of RFID enabled e-commerce in library services. By illustrating the competitive pressures, the authors describe why a library needs to initiate service model change in the future. Besides, the authors analyze the anticipated opportunities and the strength of the implementation, and propose strategies and planning recommendations for university libraries' managers and campus decision-making administrators. It is hoped that this article provides useful information to accelerate the development of the RFID enabled e-commerce in libraries and campus.

數位學習時代的來臨對圖書館而言，到底是好或壞？是危機或轉機？是機會或威脅？就要看各個圖書館如何看待這個數位學習時代的來臨，是勇敢的想策略來面對這個新環境，亦或消極的拒絕面對，其實不同的態度足以決定各個圖書館未來在學校生存與發展的機會。技專校院圖書館在這個數位學習如火如荼的被討論與推動的環境中，到底該如何因應、如何思考策略、如何改變?等問題，相信一直困擾著不少技專校院的圖書館同道。 為了提供技專校院圖書館一些具體的建議，本研究透過問卷調查與訪談方法達到下列幾項目的：(一)瞭解國內技專校院圖書館在數位學習環境中的服務現況與看法；(二)探討國內技專校院圖書館在數位學習環境中與校內其他單位間的關係與角色定位；(三)瞭解國內技專校院圖書館在數位學習環境中面臨的挑戰與未來的發展策略。

The rise of e-learning has led to a full-scale change in higher education in the past decade. Is it a crisis or opportunity for university and college libraries in an era of e-learning? Actually, the attitude of the library staff will be the key factor to decide whether the library can survive well or not. If the library staff can bravely face the challenges, they will probably have an opportunity to make a change and survive better. On the contrary, if the library staff cannot cope with the challenges and uses lack of manpower or budget constraints as excuses, they will probably be eliminated in a new era of e-learning. How do technical university and college libraries deal with the e-learning environment? What strategies should the library staff carry out to cope with new situations? And what actions should the library staff take? In order to answer these questions, questionnaire surveys and in-depth interviews were conducted in this study to achieve the following purposes: (1) To understand the current status and the development of services in local technical university and college libraries; (2) to explore the role of these technical university and college libraries in an e-learning environment, and define their relationships with other academic departments and administrative divisions in schools; and (3) to describe the challenges faced by the library staff and future development strategies created by the library staff in these technical university and colleges.