好用性測試

國立臺灣大學圖書館網站之好用性評估:以圖書資訊學系學生觀點為例

序號 6
刊名 大學圖書館
年份 2015
出版月份 3月
卷期 Vol.19 No.1
作者 許文馨;吳頡琳;陳俊宇;吳怡臻
作者任職單位 國立臺灣大學圖書資訊學系暨研究所研究生;國立臺灣大學圖書資訊學系學士生;國立臺灣大學圖書資訊學系學士生;國立臺灣大學圖書資訊學系學士生
摘要

大學圖書館的使命在於服務所有使用者的資訊需求,然而其網站的使用頻率
和滿足程度卻幾乎未達到一定的標準,使圖書館員的努力和使用者的期待兩者無
法契合。本研究利用「國立臺灣大學圖書館網站」之中文版本進行網站好用性評
估,以瞭解大學圖書館網站的設計現存哪些障礙,及其使用者的想法為何。結果
發現雖然臺大圖書館網站整體並無嚴重的缺漏,但常以專有名詞進行敘述,而導
覽列中的顏色區格亦不明顯,甚至有內容過多導致導覽列過長的現象。本文根據
研究結果歸納建議,提供臺大圖書館網站介面設計改善之參考。

關鍵字 使用者研究大學圖書館好用性測試
頁碼 115-139
全文 全文下載 (567)
DOI doi.org/10.6146/univj.19-1.06
Review
Title The Usability Test of National Taiwan University Library Websites:A Case Study from Library and Information Science Students’ Perspective
Author Wen Hsin Hsu, Chieh Lin Wu, Jun Yu Chen, I Chen Wu
Author's title Graduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;Undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;
Abstract

The goal of a university library website is to meet its users’ information needs.
Although librarians endeavor to construct the websites, the users’ satisfaction is still
oftentimes low. Therefore, identifying problems of university library websites and
evaluating the users’ identification with the usability of library websites are important
factors to improve the performance of university library websites.
This study used the Chinese version of National Taiwan University Library
website to conduct usability tests. The results showed that the website often used library
terminology to have prevented users from easy access. In addition, the color contrast
of the navigation bar was not clear enough, with excessive distracting contents to
deter navigation. The results were analyzed to help improve the Chinese version of the
interface design of National Taiwan University Library website.

Keywords academic libraryUsability testUser study
fulltext 全文下載 (567)
DOI doi.org/10.6146/univj.19-1.06

國立臺灣大學圖書館網站好用性測試研究:以非圖書資訊學系學生觀點為例

序號 5
刊名 大學圖書館
年份 2015
出版月份 3月
卷期 Vol.19 No.1
作者 楊千霆;謝宗昊;林知穎;劉宇瑄
作者任職單位 國立臺灣大學圖書資訊學系暨研究所研究生;國立臺灣大學圖書資訊學系學士生;國立臺灣大學圖書資訊學系學士生;國立臺灣大學圖書資訊學系學士生
摘要

隨著網際網路的發展以及電子資源的普及,圖書館網站在圖書館業務中扮演
日趨重要的角色。本研究以國立臺灣大學圖書館網站為研究目標,徵集共4 位非
圖書資訊科系的大學四年級學生為受測者,進行好用性測試。測試內容包含17 項
任務,透過觀察紀錄及問卷的施放,了解受測者的使用者經驗。
統整與分析測驗結果,本研究從「網站詞彙」、「指示導引」、「資訊架
構」、「資訊系統」四個層面提出結論,並且根據結論對國立臺灣大學圖書館網
站提出建議。

關鍵字 使用者經驗圖書館網站好用性測試
頁碼 91-114
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DOI doi.org/10.6146/univj.19-1.05
Review
Title The Usability Test of National Taiwan University Library Websites:A Case Study from Non-Library and Information Science Students’ Perspective
Author Chien-Ting Yang, Tsung-Hao Hsieh, Jasmine Lin, Yu-Xuan Liu
Author's title Graduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;Undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;undergraduate Student, Department and Graduate Institute of Library and Information Science,National Taiwan University;
Abstract

With the development of the Internet and popularity of E-resources, the library
websites are playing a more significant role. This study chose the National Taiwan
University Library as the target. Four senior students from different majors, excluding
Library and Information Science majors, were solicited for the usability test in this study.
The user experience, realized by the observation and recording, was conducted with the
questionnaires.
The conclusions were divided into four parts: “vocabulary,” “instruction,”
“Information structure,” and “information system.” According to the findings of this
study, suggestions for National Taiwan University Library websites were given to
improve the usability.

Keywords library websiteUsability testuser experience
fulltext 全文下載 (516)
DOI doi.org/10.6146/univj.19-1.05

圖書館電子資源整合查詢系統之好用性評估:以國立臺灣大學圖書館MUSE電子資源整合查詢系統為例

序號 1
刊名 大學圖書館
年份 2011
出版月份 9月
卷期 Vol.15 No.2
作者 林佳穎;吳明德
作者任職單位 臺北市立圖書館課員;國立臺灣大學圖書資訊學系教授
摘要

整合查詢系統以單一介面檢索多種異質資料庫,近年來已受到圖書館重視。本研究以臺灣大學圖書館安裝之MUSE整合查詢系統為例,以觀察法及訪談法蒐集使用者對MUSE 整合查詢系統之意見,徵集10位分布於人文、社會、自然科學、生物醫學、工程技術領域的臺灣大學研究生為受測者,給予四項指定之查詢任務,並於過程中觀察記錄受測者與系統互動情形。測試結束後進行結構式訪談,訪談內容包括對系統好用性之看法、建議及滿意程度,並將結果歸類至效率、效能、容易學習程度、吸引性及錯誤容忍程度五個面向,由使用者角度了解系統之好用性,供未來系統修改之參考。
彙整觀察及訪談的結果,本研究依據好用性的五個面向加以闡述結論,並根據結論針對MUSE電子資源整合查詢系統提出四點建議:一、改善資訊呈現方式;二、新增或修改系統功能;三、增加系統能提供之協助;四、修改難懂之術語。

關鍵字 MUSE 電子資源整合查詢系統使用者研究好用性測試整合查詢
頁碼 1-18
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DOI 10.6146/univj.2011.15-2.01
Review
Title Usability Test of Library Metasearch System: A Case Study of National Taiwan University Library's MUSE Search
Author Chia-Yin Lin; Ming-Der Wu
Author's title Librarian, Taipei Public Library; Professor, Department of Library and Information Science, National Taiwan University
Abstract

Metasearch systems perform simultaneous searches across heterogeneous electronic resources through a single entry. In order to serve users, more and more libraries install metasearch systems to integrate their resources. This study aims to investigate the usability of MUSE Search, the metasearch system installed in the National Taiwan University Library, and to better understand user viewpoints toward this system. Five components of usability were analyzed: efficiency, effectiveness, learnability, engagement, and error. Observations and interviews were conducted in this study. Ten graduate students from the fields of humanities, social science, nature science, life science, and engineering science were solicited in the study. Students were requested to achieve four tasks. While they searching through MUSE Search, a researcher observed their behaviors and took notes. After the tasks were completed, students were interviewed by being asked questions concerning the usability of MUSE Search. Their comments and satisfaction levels were also collected.
The conclusions were divided into five components of usability. According to the findings of this study, suggestions concerning MUSE Search are as follows: 1. to revise improper display of information in MUSE Search. 2. To add new search functions, or revise old ones to meet user needs. 3. To improve help functions. 4. To revise terminologies which are difficult to be understood.

Keywords MetasearchMUSE SearchUsability testUser study
fulltext 全文下載 (452)
DOI 10.6146/univj.2011.15-2.01
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