洪翠錨

本研究於2009年以問卷調查方式，進行國立臺灣大學圖書館多媒體服務中心讀者使用情形與滿意度調查，並與2001年之調查結果作一比較。問卷內容為分三部份：一為填答者之個人基本資料；二為利用多媒體服務中心的情況；三為對多媒體服務中心之服務內容、館藏利用與使用環境的滿意度。研究結果發現：使用者以大學部學生最多，所屬學院別以文學院最多；讀者使用該中心之目的以「休閒娛樂」最多，「自我學習或個人研究需要」次之；讀者對於各項服務滿意度情形，以「多媒體服務中心空間寬敞舒適」的滿意度最高，其次為「工作人員的服務態度親切，能盡力答覆讀者問題」，滿意度最低為「視聽資料指定參考教材的使用」與「電腦隨選資訊系統（IOD）的使用」。整體而言，讀者對於各項服務滿意度，趨近於「滿意」的程度。與2001年調查之比較發現：各學院讀者人次比例仍以文學院讀者最多；讀者使用該中心的目的，皆以「休閒娛樂」為主且有增加現象；視聽館藏滿足讀者需求的情形增加；讀者對於該中心之整體滿意度有小幅度的提升。

The study examines the user’s satisfaction level with the Multimedia Center of the National Taiwan University Library. Conducted in 2009, the survey aims to analyze users' characteristics, perception and satisfaction with the services, collection, and environment of the Multimedia Center. The results show that undergraduates are the most frequent users. The majority are from the College of Liberal Arts. The main purpose of using the center is for entertainment, followed by learning and research. Generally users are satisfied with the multimedia services. They are pleased with the cozy, commodious space and the always friendly and approachable staff. Yet it is found that many users hope to improve the arrangement of the course reserve collection and Information on Demand (IOD) services. Compared with the previous study in 2001, the current research shows similar findings such as students of the College of Liberal Arts are top users, and entertainment remains the top choice. Presently users are more satisfied with the collection as well as the overall services of the Multimedia Center of the library.

本文係參酌 €"Guidelines for Media Resources in Academic Libraries€"與 "Guidelines for Audiovisual and Multimedia Materials in Libraries and Other Institutions"€兩份視聽媒體指導方針內容，來論述目前臺灣地區大學圖書館視聽服務有待克服的問題有：視聽服務的組織編制、人員的養成與繼續教育、與校內其他相關單位的合作、視聽媒體整合至教學課程、視聽媒體內容的保存、視聽媒體的編目、視聽媒體的館際合作等問題。

According to the "Guidelines for Media Resources in Academic Libraries" and "Guidelines for Audiovisual and Multimedia Materials in Libraries and Other Institutions" which are proposed by ALA and IFLA respectively, libraries may design and provide their audiovisual services with these guiding principles. However, the content and manipulation of services would be varied in librarianship due to the worldwide dissimilar conditions. From the perspective of these two guidelines, this article discusses the administration of audiovisual services in Taiwanese librarianship. Especially, it focuses on difficulties that academic libraries have to overcome, including organization of audiovisual services department, cultivation and continuing education of librarians, cooperation between library and intramural units, integration of audiovisual services into curricula, preservation and classification of audiovisual materials, and interlibrary loan of audiovisual materials among academic libraries.

本文從個人、組織和社會三大層面探討圖書館編目館員的工作壓力來源，並試著提出因應之道。同時呼籲圖書館界應重視編目館員工作壓力問題，協助其對工作壓力來源進行管理與改善，以減緩工作壓力所帶來的負面影響。

The purpose of this paper examines the sources of the catalogers’ stresses and tries to provide some methods to cope with them.