Vol.9 No.2

本文採用問卷調查法和深度訪談法從大學圖書館的角度探討圖書安全系統所扮演角色，研究結果分為三方面：(1)大學圖書館館藏安全防護現況；(2)大學圖書館圖書安全系統現況與使用；(3)RFID技術與運用在圖書安全管理上的可行性。文末依據研究結果提出四項建議：(1)圖書館應擬定館藏安全政策，以建構館藏整體安全防護網；(2)擬定系統裝設需求書，據以建立評估系統的參考資料；(3)圖書資訊學相關單位課程與圖書館人員訓練應涵蓋館藏安全方面內容以建立館員的基本認知；(4)大學圖書館應持續關心RFID系統相關研究與技術的發展。

The questionnaire and the follow-up interview are used to collect data in this research. After analyzing these data, we discuss the findings in three aspects: (1) the current situation of collections security in university libraries; (2) the usage and evaluation of library security systems in university libraries; and (3) the applicability of RFID technology in collections security.The conclusion proposes suggestions based on the findings of this research: (1) the library should draw up a policy for collection security to build an integrated protection mechanism; (2) the library should establish the criteria to evaluate library security systems by writing a system requirement for proposal; (3) the training programs or courses of schools, organizations, and libraries should cover the issue on ”collection security” to build up a fundamental cognition on it for librarians; and (4) the libraries ought to keep sustained interests in the researches and applications of RFID system and technology.

圖書館屬於功能性建築，學術圖書館建築的規劃，在於順應使用者需求以及機構目標，釐清使用者需求為建築規劃首要課題。歷來圖書館的規劃以館藏、讀者與館員三者為空間需求主要考量，由於科技、政治、經濟、社會變遷和館藏的變化，圖書館建築規劃持續面臨挑戰。本研究目的主要為藉由蒐集國內外大學圖書館建築規劃與使用者需求調查等文獻，分析大學圖書館使用者建築空間需求趨勢，再以嘉義大學為個案，實證調查大學師生空間需求特質。採用的研究方法包括文獻分析、焦點團體訪談、問卷調查。本研究最後提出七項結論：一、館藏空間仍是使用者最重視的圖書館建築空間；二、教師、研究生與大學生的資訊行為與圖書館使用行為有極大差異；三、不同學域師生在資訊與圖書館空間使用行為上有很大差異；四、課程輔助機制的空間為教師與學生重要需求；五、電子資源的發展為圖書館空間需求主要影響因素；六、館員的使用者研究對整體圖書館建築規劃具有重要影響；七、使用者資訊行為與空間使用行為有持續變化特質，圖書館空間需求亦將持續變遷。

A library is a functional building. The designing of an academic library should serve and support the needs of the users and the goals of the institute. To identify the needs of the users would be the most important topic of architecture designing. Previously, the functions of an academic library were mainly to fulfill three purposes: housing for the collections, service to readers, and space for staff activities. Recently the library architecture designing has been challenged by the growth of library collections as well as the rapid changes of technology, politics, economics, and society. The purpose of this study is to analyze the users' needs for the space of an academic library building. To achieve the goal, the investigator collected literature on the designing of academic library buildings and surveys of users' needs. Furthermore, I used the library of NCYU as a case study to do empirical investigation of the faculty, students and librarians' needs for library space. The methodology of the study include literature analysis, focus groups interview, and questionnaire survey. Based on the findings of the study, the investigator provides seven conclusions for overall users' needs of an academic library in the following: 1.Collection space is the most important for faculty, students and librarians.2.There are many differences in information and library space user behavior among faculty, graduate and undergraduate students.3.There is significant difference in users of different academic areas on the use of information and library space.4. It is an important requirement that an academic library should provide space and facility to support teaching and learning.5.The influence of e-resources is the main factor to the users needs of a library space.6.Librarian devoted to studying users' needs is valuable for the designing of a library building.The information and space using behavior of the users are subject to change and so should the library space continue to meet the challenge.

英美編目規則(AACR)出版迄今已有40年的歷史，因應電子期刊、網站和電子資料庫等新興資料類型蓬勃發展，以及線上編目和編目資源分享之環境，遂而修訂英美編目規則。英美編目規則第二版2002修訂版主要修訂PartⅠ著錄第十二章，並改章名為連續性資源，至於Part Ⅱ檢索款目選擇、標目、參照部分則修訂不多。而此修訂連帶促使機讀編目格式連續性資源相關欄位之增改，主要修訂有定長欄Leader 07 Bibl Level、部分008欄以及變長欄260欄三部分。

AACR has been published and implemented in the past 40 years. Due to rapid development of new carriers like electronic journals, websites, databases, and online cataloging and shared cataloging environment, AACR has undergone revisions. This major revision of AACR2(2002) is see in Chapter 12, PartⅠ, with chapter title changed to Continuing Resources. For Part Ⅱ, little change has been made for, choice of entry, heading, and reference. As to the major related changes of MARC21, they are Leader 07 Bibl Level, partial 008 field and 260 field.

德國圖書館之間密切而卓有成效的合作有其悠久的歷史，特別是在有組織及有計畫的合作採訪及館際互借之圖書館合作網絡之發展。本文旨在探研德國合作館藏發展及文獻傳遞服務的現況，主要以專門學科館藏合作計畫(Sondersammelgebietsplan，簡稱SSGP)擴展到跨地區文獻供應系統，進而提供專科文獻快遞服務(Sondersammelgebietes-Schnelldienst，簡稱SSG-S)為例，加以深入瞭解，SSGP的持續發展有賴德國研究協會的長期贊助。首先，探討合作館藏發展及文獻傳遞服務的新內涵，其次，敘述德國合作館藏發展歷史與現況，德國研究協會與SSGP發展的密切關係、SSG-S與德國圖書館文獻傳遞服務，Subito文獻傳遞系統及Vascoda德國學術資訊入口網之建置，最後歸納德國圖書館合作的成功因素、發展趨勢及提出對我國圖書館合作館藏發展的建議。

For many decades academic libraries in Germany have worked closely together with one another in the field of acquisition and interlibrary loan. This paper aims to give an overview of German cooperative collection developments and document delivery services, with the emphasis on the SSGP (Sondersammelgebietsplan) and SSG-S (Sondersammelgebietes-Schnelldienst). First , the new concept of cooperative collection development and document delivery ser-vices is addressed. Next, it highlights the accomplishment of German major co- operative collection development projects、interlibrary loan system and document delivery services、the development of Subito and Vascoda. It is explored how the Special Subject Area Collection Program (SSGP) , a cooperative collection deve- lopment initiative in Germany, is transposed into the digital age in terms of co-operative collection and document delivery successfully, with the continuing financial contribution of the German Research Society. Now many SSGP university libraries offer a Special Subject Area Collection Rapid Delivery Service(SSG-S). In conclusion, the success and future trend of German library cooperation are dis-cussed , with some suggestions given to improve Taiwan cooperative collection development.

任何對組織產生不良影響，並且需要啟動危機管理的事件即是危機。以公立大學圖書館而言，某些服務政策導致師生之抱怨、讀者館員間意見不合之衝突，以及讀者在館內抵觸法律或文化之違規行為等皆有可能產生危機，造成諸如影響圖書館聲譽、降低服務品質、威脅館員讀者安全等負面效果。所以圖書館最好建立一套危機管理程序解決問題；此時，若有傳播媒體前來採訪，則必須執行這套程序中的新聞處理機制，妥善應付記者們在採訪新聞方面之要求。公立大學圖書館之新聞處理機制包括選擇與培養稱職的發言人、遵循法制以澄清錯誤報導和訂定完善的新聞處理規範等，俾能於危機形成而引起媒體注意時，妥善進行溝通互動，做好新聞處理工作。

An issue that results in negative effects against a certain institute and requires crisis management is considered a crisis. For public university libraries, a possible crisis ranges from policies that may arouse complaints from faculties and students, disagreement between users and librarians, to user behaviors that are against regulations. Those issues may turn out to be critical events that may lower the service quality of the library, threaten the security of librarians or patrons, furthermore damage the library's reputation. Therefore effective crisis management must be implemented in time. In the meantime, the PR (public relation) mechanism must also be turned on to meet the demands of the media. To deal with the media appropriately, the PR mechanism in public university libraries should include an competent spokesman, standard procedures in dealing with the media, and requesting clarification on incorrect reports.

學術期刊的訂閱費用高漲，圖書館必須減少期刊訂閱數量，造成學術研究上的阻礙。學術界提出開放取用期刊出版模式，倡導自由取閱學術性文章，由作者一次付費出版，讀者永久免費使用，主要挑戰是讓學術期刊能夠永續經營。BioMed Central成功經營的關鍵因素為減少出版成本及控制期刊品質，透過線上出版系統的應用，將出版流程成功整合在網路環境下，保證作品的質量，開放取用期刊的發展將使學術傳播回歸理性交流，讀者享受到更多元化的資訊服務。

Subscription fees in scholarly publishing are getting more and more expensive, resulting in the so-called Serials Crisis. Rapidly rising journal subscription prices have severely eroded the ability of libraries, universities, and scholars to purchase the publications necessary for research and education. Open access literature is digital, online, free of charge, and free of most copyright and licensing restrictions. New business models for open access literature publishing, such as BioMed Central, are needed to ensure publishing continuity. A huge change in publishing scientific research is a business model in which contributors are charged for publishing their papers and readers get free access to their papers.

本研究旨在探討曾經瀏覽過網路書店的網路使用者，對於網路書店的滿意度、忠誠度，進而發現消費者在進行網路購書時所重視的各面向，了解網路書店經營的發展方向。研究結果顯示，研究模型三大構面中的網站設計、服務品質、個人化服務，與研究變數與滿意度和忠誠度之間，具有顯著相關。研究結果期望能提升網路書店之服務品質，以達到消費者滿意度。

The purpose of this paper is to explore satisfaction and loyalty of users who have visited online bookstore before in order to discover all the aspects that customers are concerned with and develop an insight into the management of an online bookstore. According to the research, the website design, quality of service, personal service, and the three major factors of research model, are highly relevant to research variables as well as satisfaction and loyalty. The results of this paper aim at improving the service quality of online bookstore for the sake of meeting customers' satisfaction.

電子出版的成熟以及網際網路的盛行，使得網路上的資訊以驚人的速度成長。使用者在取用圖書館網站大量的電子資源和各項服務內容時，面臨了資訊超載的問題。為幫助使用者過濾資訊，減輕資訊超載之壓力，大學圖書館開始在網站上發展個人化服務。但圖書館網站發展個人化服務必須花費相當多的時間、人力與金錢。本研究之目的在於探討大學圖書館網站使用者對圖書館網站個人化服務之需求內容及需求程度，以及進一步探討使用者對圖書館網站個人化服務需求之影響因素。問卷調查結果顯示，學生傾向於需要個人化服務，但大學部學生與研究所學生之間有顯著的差異。

Almost all university libraries increase their print and electronic resources in past decades. At the same time, libraries provide more and more services on their websites. Facing the growth of information and services, it seems that library users will need some kinds of filtering mechanism. A few university library websites initiate personalized service. But, do university library users need the service? What kind of services do they need? Questionnaire survey is made in this study. Results indicate that the students appreciate personalized service, but there is a significant difference between undergraduate students and graduate students.

隨著網際網路的蓬勃發展，網路資源日益豐富。為了因應多語言主題檢索的挑戰及資源共享，數個歐洲國家遂發起合作計畫，企圖在不同的控制詞彙中，利用對映或鏈結的策略來達到線上目錄多語言主題檢索的目的。這些合作計畫包括MACS及MSAC等，使用者依所選擇的語言，能檢索到不同語言但同樣主題範圍的所有資料。本文試從文獻的研讀，擬探討多語言主題檢索之涵義，並藉由國外計畫MACS與MSAC之比較分析，研探國內圖書館線上目錄未來實現多語言主題檢索之可行性。

Since the Internet has become a new challenge of multilingualism and for resources sharing, several countries in Europe have created collaborative projects aiming to provide multilingual subject access to library catalogs. The projects will enable users to search simultaneously with a single query in the language of their choice for all relevant documents. This article describes the backgrounds of the projects such as MACS and MSAC, and explores a few suggestions for the future developments in multilingual subject access to our library catalogs.