資訊尋求行為

本文以Dialog系統之書目資料庫為檢索系統，檢索者的來源則為本身具有資訊需求的國立臺灣大學教職員生·本文擬對線上資訊尋求行為進行系統化的分析，其目的在探討檢索者線上檢索時之錯誤行為及其發生位置，分析零筆資料的原因，了解時間經驗對錯誤行為的影響，並比較中美終端使用者線上資訊尋求行為之異同·

The purpose of this article is to analyze the searching behavior of end users.　　　　The subjects are real end users from National Taiwan University. This article　　　uses the DIALOG command language as its searching tool. It attempts to 　　　　investigate reasons for errors and location of errors. In addition it tries to　　　　identify reasons for zero posting and compare the behavior difference 　　　between Chinese and American end users.

本文旨在分析光碟資料庫終端使用者所採用之檢索技巧。首先探討國外有關檢索技巧之相關研究，其次以國立臺灣大學學生為研究對象，分析其檢索PsycLIT光碟資料庫時所採用之檢索技巧，最後則將本研究結果與國外學者所提出之檢索技巧進行比較分析，以作為教育使用者及提供諮詢服務時之參考，同時冀望對於資訊尋求行為理論研究有所貢獻。

The purpose of this paper is to examine the search tactics of end-users in CD-ROM searching. At the beginning, researches on search tactics are reviewed. Then it presents the analysis of the search tactics of real end-users from National Taiwan University during searching PsycLIT CD-ROM. Finally, it compare the difference between the result of this study and the other relevant researches of this field. This paper intends to provide suggestions to education training, reference services and fundamental theories on information seeking behavior.

在醫療照護過程中，護理人員扮演著「資訊管理者」的角色，不只提供訊息予病患或病患家屬，更提供有關病患的資訊給健康小組的成員，作為健康照護決策的依據。隨著醫學的發達、科技的進步及人類對健康態度的改變，使護理人員必須不斷地參與研究、汲取專業知識，以改善護理工作品質，可見資訊對護理人員的重要性。本研究目的在針對護理人員進行問卷調查，以探求護理人員獨特的資訊需求與資訊尋求模式，並能和繼續教育的資源相配合；其次，瞭解護理人員處理資訊問題的技巧及常利用的資源，圖書館始能提供更符合需求、更有效的資訊服務。

Nurses play a role as information managers in health care delivery. They provide information for medical decision-making to patients and their families, and to the members of health care teams. Information is important to nurses. Along with advances in medicine developments in technology, and changes in attitudes towards health, nurses must continue to participate in research programs, and obtain more professional knowledge to improve the quality of their work.
Through questionnaires, this research examines the information needs and information-seeking behaviors of nurses. Second, the skills needed for information processing and the resources most commonly used by the nurses are also discussed. Therefore, libraries can provide more useful and more efficient information services to nurses.

本文基於使用者觀點，深入探討互動前後使用者檢索詞彙的變化情形與影響因素，以瞭解其檢索過程中變化行為背後的思考方式，並對系統設計或使用指導理念的改進有所啟示，進而節省時間精力的耗費，提高完成整個任務的效率。

This article explores types of changes in search terms and identifies factors influencing them during information retrieval interactions. Three types of changes are identified and seven main types of interactive feedback are developed as a framework to examine the factors influencing these changes. Implications for interface design of information retrieval systems and for further research are discussed.

本文主要分析網路使用及資訊尋求行為之文獻。首先先探討資訊尋求行為之理論，將資訊尋求行為之理論應用於網路資訊尋求行為。本文將介紹之理論，包括Wilson、David Ellis、C. C. Kuhlthau等學者所發展的資訊尋求行為之模式。進而分析在過去研究中所得知之影響資訊尋求行為因素；最後則分析與網路資訊使用相關研究之研究項目。本文分為三部份：一、分析資訊尋求行為的理論；二、探討影響資訊尋求行為之因素；三、闡述網路使用的相關研究。

This paper analyzes the documents of network use and information seeking behavior. First, it discusses the theories of information seeking behavior, models developed by Wilson David Ellis, and C. C. Kuhlthau. Then, it analyzes the factors known by past researches that influence information seeking behavior, with the intention to research whether such factors influence the information use and searching behavior. Last, it discusses research terms about network information use research. This paper is divided into three parts: 1.analyzing the theories of information seeking behavior; 2. discussing the factors that influence the information seeking behavior; 3. delineates researches about network use.

近年來，國內外經濟環境急據變化，觀光事業的拓展帶來了餐旅業的蓬勃發展，造成餐旅業界人力需求大量增加，國內餐旅管理相關科系亦紛紛成立。餐旅管理學是一個橫跨飲學、旅館學、食品營養學、管理學、觀光學等學科的學門，國內外文獻均少見餐旅管理學系學生的資訊需求相關研究。圖書館是以讀者為導向的機構，不論圖書館的類型為何，其最高服務目標在於滿足讀者的資訊需求。因此，研究者以焦點團體訪談和問卷調查的方式，探討輔仁大學餐旅管理學系學生之資訊需求與資訊尋求行為，研究結果的討論期望提供圖書館參考，為這個領域的師生帶來更為完善的圖書資訊服務。

In recent years, hospitality and tourism education has been prosperously developed in Taiwan. The number of students in Restaurant, Hotel and Institutional Management Department have increased over the years. However, their information needs and information seeking patterns have been ignored in the library and information science literature. In order to explore their interdisciplinary information needs, focus group interviews and questionnaire survey were utilized in 2003 in order to find out information seeking behavior of Restaurant, Hotel and Institutional Management Department Students at Fu-Jen Catholic University, and the results from the study are provided for improving the quality of library and information services to students and faculty in the hospitality education field.

本研究目的在探討國小高年級學生之網路資訊尋求行為，以臺北市河堤國小與市北師實小32名學童為研究對象，研究方法主要為深度訪談與關鍵事件回憶法。研究結果發現：學童最主要的網路搜尋動機為學校作業；其檢索問題多為與學校作業相關者；學童主要的資訊資源管道為網路與父母；且最常利用的搜尋引擎奇摩；在資訊檢索過程中，學童較常利用一次檢索中的直接輸入檢索問題與擷取關鍵詞輸入等方式來查找資料；另一次檢索中的直接輸入網址與點選搜尋引擎之分類目錄的檢索成功率較高；根據訪談結果，方便好用為學童提出網路搜尋資訊之最大優點，找不到資料為最大缺點。

This article investigates Internet information seeking behavior of elementary school students in their senior years from “Heti Elementary School” and “Taipei Municipal Teachers College Experimental Elementary School. ”Subjects are 32 senior grades students selected from the above two schools. “In-depth interview” and “critical incident technique” are used as the primary research methods. From the result of this study, we can infer that “school assignments” comprises the primary motive of elementary school students in their senior years. It is for this reason that most questions are asked by these pupils in relation to “school assignments.” Pupils frequently used “the Internet” and “parents” as their primary information resource channels. ”Kimo” was the search engine with the highest usage. During the information search process, pupils tended to perform “a single search” by “directly entering the search question” and “extracting the keyword and entering it.” It is the “directly entering the website address” and “selecting from the search engine’s list of contents” both of which involved using “a single search” that get the highest success rate. In addition, most of pupils believed that “convenient to use “ was the greatest advantage in using the Internet to search for information, while “could not find data” was the most commonly observed isadvantage.