大學圖書館

任何對組織產生不良影響，並且需要啟動危機管理的事件即是危機。以公立大學圖書館而言，某些服務政策導致師生之抱怨、讀者館員間意見不合之衝突，以及讀者在館內抵觸法律或文化之違規行為等皆有可能產生危機，造成諸如影響圖書館聲譽、降低服務品質、威脅館員讀者安全等負面效果。所以圖書館最好建立一套危機管理程序解決問題；此時，若有傳播媒體前來採訪，則必須執行這套程序中的新聞處理機制，妥善應付記者們在採訪新聞方面之要求。公立大學圖書館之新聞處理機制包括選擇與培養稱職的發言人、遵循法制以澄清錯誤報導和訂定完善的新聞處理規範等，俾能於危機形成而引起媒體注意時，妥善進行溝通互動，做好新聞處理工作。

An issue that results in negative effects against a certain institute and requires crisis management is considered a crisis. For public university libraries, a possible crisis ranges from policies that may arouse complaints from faculties and students, disagreement between users and librarians, to user behaviors that are against regulations. Those issues may turn out to be critical events that may lower the service quality of the library, threaten the security of librarians or patrons, furthermore damage the library's reputation. Therefore effective crisis management must be implemented in time. In the meantime, the PR (public relation) mechanism must also be turned on to meet the demands of the media. To deal with the media appropriately, the PR mechanism in public university libraries should include an competent spokesman, standard procedures in dealing with the media, and requesting clarification on incorrect reports.

電子出版的成熟以及網際網路的盛行，使得網路上的資訊以驚人的速度成長。使用者在取用圖書館網站大量的電子資源和各項服務內容時，面臨了資訊超載的問題。為幫助使用者過濾資訊，減輕資訊超載之壓力，大學圖書館開始在網站上發展個人化服務。但圖書館網站發展個人化服務必須花費相當多的時間、人力與金錢。本研究之目的在於探討大學圖書館網站使用者對圖書館網站個人化服務之需求內容及需求程度，以及進一步探討使用者對圖書館網站個人化服務需求之影響因素。問卷調查結果顯示，學生傾向於需要個人化服務，但大學部學生與研究所學生之間有顯著的差異。

Almost all university libraries increase their print and electronic resources in past decades. At the same time, libraries provide more and more services on their websites. Facing the growth of information and services, it seems that library users will need some kinds of filtering mechanism. A few university library websites initiate personalized service. But, do university library users need the service? What kind of services do they need? Questionnaire survey is made in this study. Results indicate that the students appreciate personalized service, but there is a significant difference between undergraduate students and graduate students.

本研究旨在探討大學圖書館館員資訊素養與進修/學習意願的現況，依據2000年美國大學暨研究圖書館學會之「高等教育資訊素養能力標準」(Information Literacy Competency standards for Higher Education)及Eisenberg & Berkowitzn(1988)所提之資訊素養六個養成步驟，將資訊素養分為認知資訊需求、取得所需資訊、評估組織資訊、有效利用資訊、瞭解資訊倫理等層面以及進修學習意願構面，設計「大學圖書館館員資訊素養之研究」調查問卷，經由專家審查與進行預試，以因素分析及信校度考驗修正後，再針對臺灣地區35所公立大學的圖書館館員，採普查方式進行調查，共發出600份問卷，回收375份，有效問卷338份。本研究以敘述性統計、t檢定、單因子變異數分析、皮爾森積差相關及迴歸等方法進行統計分析，再根據研究分析，提出研究結果與建議。

The aims of this study are to investigate the gate of information literacy and learning intention of the academic librarian of the National Universities in Taiwan from the variables of different background, i.e. sex, age, affair, service years, service department, service area, to analyze the correlation between the information literacy and learning intention of the academic librarian. The investigative questionnaires are adopted in this research. The study was aimed at the academic librarian of the 35 National Universities by general inquiry. First, there was a tryout of 150 questionnaires designed according to the evaluation list of the academic librarian information literacy. Then, a series of items, factor and reliability analysis were processed to establish the reliability and validity of the questionnaire. A test of 600 questionnaires was sent to academic librarians. A total of 375 questionnaires were returned and 338 were valid. According to the collected data, the statistical analyses of descriptive analysis, t-test, one-way analysis of variance, Pearson correlation analysis and regression analysis were performed.

不創新即死亡，是目前許多企業管理者的共識，也說明創新對於組織之重要性。本文擬以大學圖書館為對象，闡述組織創新如何運用於大學圖書館。首先，介紹組織創新之意義及內涵，其次，探討大學圖書館組織創新之因、內涵、需考量之因素、面臨的障礙及其成功之道。最後，作者認為，創新已成為圖書館時勢所趨之潮流，而大學圖書館若欲在未來學術傳播中繼續扮演重要角色，就需善用資訊科技及運用館內同仁創造力從事創新，以提供更好的使用者服務。

This article briefly discusses orginazational innovation used in the university library. Firstly, it introduces the meaning and content of organizational innovation. Then, it explores the reason, the content, the factor, the obstacle, and the success of organizational innovation implemented in the university library. Finally, it gives the conclusion and some provides personal suggestions for future research of this subject.

近年來，由於網際網路的使用、電子資源崛起，以及經費縮減和講求績效管理等影響下，致使許多圖書館面臨必須進行評量以證明其價值及營運績效。評量和證明圖書館價值有很多方法，但投資報酬（Return on Investment） 評量不失為一種能令人一目了然且直接的方式。拫據期刊文獻，國外已有許多採用ROI來評量其價值的實例，但多為公共圖書館及國家圖書館，而少有大學圖書館使用此方法。本文嘗試模仿及借用美國佛羅里達州冬園公共圖書館（Winter Park Public Library）以不同於以往著重於　述館藏特色和數量的評量方式，而採用將服務予以定價進而計算其服務價值之投資報酬（ROI）方式，將其試用於大學圖書館，並以某大學圖書館為實驗對象，藉以檢視大學圖書館的價值。

It is not easy to assess and demonstrate the value of a library, especially an academic library. Among the many methods in use, Return on Investment (ROI) proves to be one of the most straightforward. In this article, the author adopted the ROI assessment model used by Winter Park Public Library in Florida, U.S.A. and applied it to a university library in order to assess its effectiveness as a means of evaluating academic libraries more generally.

本研究以輔仁大學圖書館數位互動學習教室為例，探討管理學院師生使用狀況。本研究結果顯示大多數管理學院學生肯定該數位互動學習教室所提供之配備，尤其是筆記型電腦之使用較為正面，但對於無線網路則要求快速連線。管理學院應用數位互動學習教室之合作學習模式包括：小組討論、體驗活動、電影教學。大多數學生認同數位互動學習教室能幫助同儕間共同學習、完成小組學習任務、取得即時資訊，並提供學習空間彈性，以及多元討論與互動環境。

This research explores the use of the Digital Interactive Learning Classroom at the Fu-Jen Catholic University Library by students of the College of Management. The classroom was used for collaborative learning, such as group discussions, experimental activities, and movie instructions. Most students considered the Digital Interactive Learning Classroom helpful to their learning, through collaborative learning, team work, and quick access to information. Students also commented that the Digital Interactive Learning Classroom could be used for courses requiring more discussion and practice. The learning space provided a flexible environment for discussion and interaction. The research showed that most students at the College of Management were positive about the facilities, especially the laptops, provided in the classroom. Many, however, needed faster Wi-Fi connection speed.

本研究旨在探討大學教師對資訊素養融入課程的看法與態度，以期作為未來圖書館在規劃、設計與落實資訊素養融入課程時之參考。本研究以逢甲大學為個案，針對專任教師進行問卷調查。研究結果發現，多數教師支持資訊素養融入課程，但對於施行的做法，在不同年齡層上具有顯著差異。而施行資訊素養融入課程時，教師首重「有效搜尋資訊」能力，但「合理合法使用資訊」、「批判思考與知識整合」能力亦為重點。

This study aims to explore university teacher's views on integrating information literacy (IL) into their courses. It is hoped that this study will aid libraries in designing and effecting integration in the university curriculum. In a recent survey conducted among Feng Chia University faculty, it was revealed that while responses to IL integration were generally positive, the different age groups of the Faculty members reflected different concerns.

國立臺灣大學圖書館為瞭解讀者對圖書館服務品質的滿意程度，於民國98年5月25日至6月8日實施圖書館服務品質問卷調查計畫，採用LibQUAL+量表，調查讀者對圖書館館藏資源、空間設備及館員服務三大面向共22個題目之需求期望與實際感受。另並以4個總體服務題目以瞭解讀者對圖書館之實際滿意感受。各項期望值以1至9分評等程度。本調查報告針對5,948份有效問卷，除基本資料分析外，並就前述22項個別服務品質項目最低期望值、實際感受值、最高期望值、合格度與理想度列表及圖示分析；以及總體服務品質實際感受值分析。至於調查結論與建議將作為圖書館整體發展政策及各相關業務單位發展規畫之依據。

In order to understand users’ opinions regarding the quality of service at the National Taiwan University Library, a survey was conducted through questionnaires distributed from May 25th to June 8th in 2009. Using the survey tool, LibQUAL+, respondents were asked 22 questions about their needs, expectations and actual experiences relating to the library’s collections and resources, the physical environment and library facilities, and the quality of services. Furthermore, another four questions that focused on the satisfaction level of the overall quality were also asked. The evaluations were rated on a scale of 1 to 9. There were 5,948 valid questionnaires in total. In addition to analyses on basic information, the responses to all 22 questions were analyzed. The results were presented in tables and graphs to show scores for minimum expectation, satisfaction, maximum expectation, acceptability, and flawlessness. The conclusion and suggestions made based on the survey will serve as guidelines for future management and development of the NTU library.

機構典藏乃運用資訊科技將組織成員的學術產出以數位方式保存，進而達到
檢索與利用的目的，為現今重要學術傳播趨勢。本文首先探索企業管理中行銷概
念在機構典藏上的應用，說明市場行銷導向如何增進機構典藏效率的方法；其次
介紹國外三所同樣採用DSpace作為機構典藏系統之大學：堪薩斯大學、印第安那
大學－普渡大學、以及香港科技大學，三校所採行的方案及運作機制皆有值得參
酌之處；再者分享臺大機構典藏推廣經驗，及實際推展上所遭遇問題，並提供有
效解決方案，殆可供作國內相關機構擬著手展開機構典藏時之實作參考。

An institutional repository (IR) is responsible for preserving an academic institution’s research output in digital format in order to facilitate information access and utilization. This article explains how enterprise management strategies can be applied by an institutional repository in order to enhance its efficiency. This article also examines the implementation of DSapce, an IR system at Kansas University (KU), Indiana University-Purdue University Indianapolis (IUPUI) and Hong Kong University of Science & Technology (HKUST). Furthermore, this article details the experiences of implementing the National Taiwan University’s own institutional repository, discussing the issues encountered and solutions employed during its development.

本文論述大學推展機構典藏服務之重要性與現有推廣上所遭遇的問題，如學校行政支援、教師自我典藏意識不高、數位化典藏之著作權授權、人力資源的訓練等困難，並提出圖書館目前因應的現況與採行的解決辦法。最後，以國立政治大學圖書館推展機構典藏的過程、經驗與階段性成果提供給各界參考。

Many academic libraries are often faced with the challenge of developing and popularizing the use of an institutional repository. This paper discusses the various issues associated with providing repository services, and explores the current strategies and organizational activities employed by libraries when introducing them. It presents the experiences and results of the National Chengchi University libraries in handling the tasks of institutional repository development, promotion, and marketing.